FirmooFirmoo is your one-stop optical destination for customized eyewear services and professional prescription advice. Founded in 2009 by a group of opticians and designers on the belief that eyewear should be trendy, not spendy, we grew from the desire to give everyone around the world the convenience of receiving professional eyecare at an affordable price.
Firmoo (firmoo.com) has 6,647 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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Emmanuel D.
Hi I want to tal about my experience from FIRMO team. They were so nice to me, the supporting customer and the timing in their responses are some of the outstanding qualities they had. Thanks hopping to have the same attention on my second pairs.
italo M.
Fantastico rapporto qualità prezzo. Ottima tempistica. Riacquistero' sicuramente .
Jessica L.
Supernöjd! Är det några problem så fungerar det kanon med kundtjänst!
msbc
Sito eccezionale, occhiali clamorosi! Oramai cambio modello di occhiali con la stessa frequenza con cui cambio gli orecchini. Ho comprato quasi sempre lenti basic, solo antigraffio e antiriflesso, monofocali (io sono miope e astigmatica). Che dire, la qualità è più o meno quella degli occhiali che ho sempre avuto, da 150-200 euro, solo che ne costano 15-20, o anche meno. La spedizione è un po' lenta è l'unico difetto che riscontro. Per una volta che un modello non mi piaceva e ho chiesto il reso, mi hanno rimborsata tramite un buono dello stesso valore senza volere indietro gli occhiali.
Holly
Don’t waste your time or money! The prescriptions are never right, it’s hit or miss - and their customer service is appalling and they won’t let you return faulty glasses. Bad quality. Bad customer service. Order elsewhere
Response from FirmooJun 14, 2026
Hello Holly, Thank you for taking the time to share your feedback. We are sorry to hear that your experience did not meet your expectations. At Firmoo, we strive to ensure that every pair of glasses is processed with care and manufactured according to the prescription values entered or uploaded on our website, based on the selected lens type and intended usage. Our products also undergo quality inspection before shipping to help ensure they meet our standards. We would also like to clarify that Firmoo offers a 60-day return and exchange policy for customers who are not satisfied with their glasses, including cases involving prescription or quality concerns. Our goal is always to work with our customers to find a suitable solution. As we were unable to confidently identify your order using the information available in this review, we kindly invite you to contact our support team via our 24/7 Live Chat or by email at [email protected] so we can review your case in greater detail. You may also submit a return or exchange request through your Firmoo Account Center by following this guide: https://www.firmoo.com/help-p-1499.shtml. Our team will be happy to guide you through the process and review the available solutions for your situation. Kind regards, Firmoo Customer Support Team
Oscar M.
Sólo puedo dar buena opinión de Firmoo. Quise probar y me decidí por una oferta de monturas al 50% y envío gratis. Me di de alta en la web e introducí la receta de mi oculista. Elegí una montura que incluía, además, un clip de sol. Hice el pago y esperé. Al poco de tiempo recibí un mail de confirmación y numero de seguimiento con el que pude ir viendo el estado del envío. Recibí las gafas en tiempo y forma. Una maravilla, sinceramente. Veo perfectamente con ellas, son modernas y de materiales de calidad. Y todo por menos de 20€. ¡Mil gracias!
Miriam B.
My first experience was perfect. Very beautiful glasses, right price, high qualità, fast delivery.
David G.
Glasses are decent, but the delivery was terrible, taking nearly a month.
Response from FirmooJun 14, 2026
Hello David Gaeth, Thank you for taking the time to share your feedback. We're pleased to hear that you found the glasses to be decent, but we're sorry to learn that the delivery time did not meet your expectations. As our glasses are customized medical products made according to each customer's prescription and selected specifications, both the production and shipping processes may take longer than those of standard retail items. In addition, our laboratory is located overseas, so international manufacturing and transit times may also contribute to the overall delivery period. We understand that waiting nearly a month can be frustrating, and we sincerely apologize for the inconvenience caused. Your feedback is greatly appreciated, and we are continuously working to improve our processes while maintaining the quality and accuracy of our products. Please expect a follow-up from our support team within 24-48 hours via email. If you have any additional information you would like to provide, you may also contact us directly through our 24/7 Live Chat or by email at [email protected] We appreciate your patience and the opportunity to look into this matter further. Kind regards, Firmoo Customer Support Team
