FirmooReviews of firmoo.com

It’s a shame that I can’t give it less than 1 star. Service has been shocking from start to finish. Customer service team is absolutely shocking, and they talk to you as if you are stupid. Absolutely appalling service, just keep being offered a coupon to place another order, however the initial order I placed still hasn’t turned up.

I love the glasses from Firmoo. They always arrive very quickly (I have only bought about 5 pairs of non prescription glasses). All the glasses were amazing and came with little tools to help fix the glasses if the screws were to come loose. I am slightly sad at the change of the glasses cases because they used to be so much more creative, but now they are plain.

Honnêtement un des meilleurs services à la clientèle que j’ai eu!

Seriously this is where to buy glasses!! They are an excellent company and I have ordered from them for a few years now and just had my first issue with a pair of glasses being to tight. They refunded me the money so I was able to purchase another pair! The only downfall to this is you cannot try them on but pictures seem to work and if you know what size you need (just learned this) then you are able to correctly choose the right pair for you!! But they will take care if you with friendly oh and did I say QUICK customer service!? Affordable good quality glasses! And when your kid breaks your glasses you can always afford your next pair! Thank you so much Firmoo!

Great company. I love the glasses for myself and my son. Customer service is fantastic and the prices are unbeatable. Quality is great! I'm a forever customer.

I made a mistake and ordered Bi focals with the line! I was dizzy every time (that's a me thing) FIRMOO was wonderful in assisting me with getting me what I needed. Very helpful, understanding and efficient. Love my frames alot too!

Fema was incredibly helpful to assisting me in tracking one of the pairs of glasses I had ordered from Firmoo (it seemed like it was stuck in the USA FedEx location for almost two weeks without any update). Due to my very busy and hectic schedule and always missing the open hours of the FedEx location, she went above and beyond to help me contact them and I finally received my glasses! Thank you Fema for all of your help :)

Frames are so adorable and also affordable! I wanted to try them out and ordered 3 pairs of glasses, i paid for express shipping and i had them with me on 8th day! Customer service is the best i ever encountered! I accidentally ordered one pair without coatings, wore them for a day and unfortunately couldn't get past the glare so i contacted them, said its totally my fault for overlooking this and they gave me code for a free par of frames which was amazing! All i had to pay for is the lenses and shipping, also they've said to save me time money and effort, i dont need to send them back. Just an amazing experience