FirmooReviews of firmoo.com

Glasses are beautiful and they helped me with my issues that I was having, very good customer service

Great service and surprisingly quick for a non standard prescription. Excellent value budget frames, perfect for what I needed.

I ordered three glasses recently. When only two arrived, I was fairly pleased but one of them was a large size when is mega large for my face. So l have just bent them into shape to avoid them slipping off my nose constantly. I have contacted the chat service to find out the location of my 3rd pair but to no avail. Firstly the order list page doesn't even load and the customer services rep, probably uses Google interpretation to understand my English because Firmoo is actually based in China surprise surprise 😟. Polite responses but insufficient service.

Gostei imenso dos óculos, têm uma ótima qualidade. Relativamente ao processo de compra, foi muito simples e a encomenda chegou muito bem acondicionada e dentro do prazo previsto.

Absolutely fantastic! Trendy specs at price I can't believe! Received decent time too. I'm well impressed! Delivery was a bit pricey than norm this time but win some lose some... I'm still v pleased with both pairs of glasses. Prescription done fine too.

Terrible after purchase experience. I ordered two pairs of glasses, one works fine and the other (multifocal) does not work at all. They gave me the run around and finally said I chose the wrong frames for the 2nd pair and refusing to do anything about it. I took many photos, they wanted to look it but only to use the photos as a justification for their response. I know this type of behavior from this type of company, they give you the run around until you just simply give up. Terrible and disappointing customer service. I can't recommend them at all and I will never use or recommend them to friends or family. They seriously need to pull up their socks and provide the after sale experience people expect. I spent weeks with support, back and forth, a chronic waste of time. They had no intention of actually doing anything, smh. They should just admit they provide zero after sale support and be done with it, all sales are final period and not pretend they taking the issue seriously. Update: Firmoo has agreed to provide a refund and provide information around the solution. I have updated my review to 3 Stars until I receive the actual refund. 2nd Update: I have upgraded to a 4 star even though I had to fight for a refund which is disppointing, they did the right thing by providing a refund. As much as I tried and as recently as two days ago, the glasses they provided are blurry. I am not sure why, I can only think it was incorrectly manufactured, mistakes do happen even though Firmoo disagree. My first glasses work just fine (I ordered two pairs), 1 worked, 1 didn't. I would recommend you do some research first. I would still recommend Firmoo as they came thru in the end and provided the customer service I expect, especially as first a customer. I would spend more time and be careful before ordered multifocal lenses. They came it was the frame, I disagree with this, it was not the frame, it was the lenses or more specifically seems to be the right lens in this case.

Been buying my glasses from Firmoo for years- MUCH cheaper than boutique shops and the product is pretty good! Paying 10% for a pair and replacing them in a year or so if they need it makes good sense to me!!

I was not satisfied with the glasses that I ordered due to the sizing, but Danica provided me with a coupon to purchase a new pair of the exact same price and I would only have to pay for shipping.