Terri E.
Ok customer service is amazing
Ok customer service is amazing. I will try again the future forsure. I'm huge on customer service if it's bad a dont use again. But since day 1 with questions and such just amazing.

Firmoo is your one-stop optical destination for customized eyewear services and professional prescription advice. Founded in 2009 by a group of opticians and designers on the belief that eyewear should be trendy, not spendy, we grew from the desire to give everyone around the world the convenience of receiving professional eyecare at an affordable price.
Firmoo (firmoo.com) has 6,647 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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Terri E.
Ok customer service is amazing. I will try again the future forsure. I'm huge on customer service if it's bad a dont use again. But since day 1 with questions and such just amazing.
Sr. Sara Almudena Morro L.
Mucha variedad de gafas, y a un precio increíble, servicio rápido y bueno, yo por el precio de unas gafas de una óptica normal me he comprado 6pares diferentes para variar. Me encanta y encima Buenos descuentos y promociones.
Uyen N.
There’re many beautiful glasses to choose from. Thanks Karen for the helpful information about the suitable glasses frame and the delivery was on time before the Christmas season.
Sharon G.
First time ordering, glasses came, and they were perfect, clear vision, transition works really well, fit perfect, but I goofed on position of no-line bifocal, when I mentioned it to Firmoo, they gladly sent coupon so I could order another pair with correct position of bifocal, I just received those and they are absolutely PERFECT. I highly recommend if you need glasses. Service is awesome. So happy with my new glasses!!!
PFF
If you cannot insure shipping within a timely manner. DO NOT take the orders. 10 months into the pandemic and still using that as an excuse is not excusable. If it's going to take upwards of two months to receive an order, be upfront and let the buyer know how long it will take. NEVER AGAIN.
Response from FirmooJan 15, 2021
Sorry to hear that. Though all of us don't want to believe what happened around the world, it's true that the pandemic has made serious impact on various aspects of our lives including shipping for so long time. So we put the shipping reminder at Checkout, especially for those who need glasses urgently. Though it's hard to avoid shipping delay at this challenging time, we are still doing our best and will continue to ensure fast shipping as much as possible so that our customers can receive their glasses earlier. Your understanding and patience will be highly appreciated. Besides, if you chose standard shipping, it will take longer than express and may be longer again at this tough time. Can you email us your order no. to [email protected] for better checking your parcel? Please don't worry. No matter it's delayed or lost, we will take full responsibility and offer compensation.
Forough F.
I am absolutely satisfied with my purchase. It was quick, great packaging and very good quality ALSO very very affordable.
Marc H.
Customer Service was helpful.
Mark
Great customer service and very affordable prescription eyeglasses.