Amy
Great customer service!
I had an issue with my glasses. The issue was resolved in a very professional manner. I was very pleased with the outcome. I highly recommend firmoo to my friends. Their customer service is exemplary!

Firmoo is your one-stop optical destination for customized eyewear services and professional prescription advice. Founded in 2009 by a group of opticians and designers on the belief that eyewear should be trendy, not spendy, we grew from the desire to give everyone around the world the convenience of receiving professional eyecare at an affordable price.
Firmoo (firmoo.com) has 6,647 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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Amy
I had an issue with my glasses. The issue was resolved in a very professional manner. I was very pleased with the outcome. I highly recommend firmoo to my friends. Their customer service is exemplary!
Patricia S.
Jeder Brillenträger kennt es sicher, dass man gerne ein/ zwei Ersatzbrillen möchte. Daher suchte ich günstige Brillen. Nunja, es wurde meine Hauptbrille, nach 1,5 Jahren (!, und einmal überrollen) broch der Träger der Brille ab, was nunmal passieren kann. Bestelle dort jederzeit gerne :) Habe auch ähnliche Brillen bei Mister Spex gesehen und dort zur Anprobe bestellt (da es ein komplett neues Gestell war) und dann die Maße verglichen. Aber wer günstige, schicke Brillen sucht, dem kann ich diese Seite nur empfehlen.
Richelle I.
Awful company. Kept letting me order glasses saying I was inputting the prescription correctly but every pair of glasses I was sent is blurry and then no one will help you to get a refund even though it is their staff who helped with the ordering. I believe they are a scam company.
Response from FirmooApr 13, 2021
Sorry to hear that Richelle. Such issues are usually complicated and involve many aspects. Upon checking the order details, it may be due to the too large frame size but standard Spheric lenses, the sides of which is a bit curved and the distortion of the edge may cause blurry vision or dizziness. Also, since there is no AR coating, reflection may affect vision as well. It's suggested to choose a smaller frame and add AR coating. Our email CSR will contact you within 24 hours about the refund and will provide more detailed suggestions. Also, we will strengthen training on our service representatives so that we can provide a better shopping experience for you. Your understanding will be highly appreciated.
Fatima K.
Everything was fine ! Glasses are very cut and quality is good!
Russell
Firmoo has rewritten the book on glasses for an amazing price. For anyone who has bought glasses on line, here is a resource that gives you a really great selection of glasses at a price that is hard to keep anyone from buying at least 3 pairs. Enjoy!
Nellie
Love my new glasses. Your website was very easy to work with. Had to contact support to help me with my order and they were very helpful. I will recommend your company to everyone I know who need new glasses. Will never shop in store for glasses again. Love your company
Adelaida
I got to get my first pair of glasses on the recommendation of a friend. I was delighted that I decided to get my first pair and was satisfied, I loved the material, the frame and how delicate they look. I'm going for my second pair and I'll go for more. I recommend them 100%.
Wendy H.
Bought a pair of glasses from firmoo and I absolutely loved them. They are comfortable, stylish and good quality. The prescription was perfect and I’m able to see really clearly with no issues. The glasses arrived on time and in good condition so overall very happy with my experience.