Angel S.
Wrong lens, super helpful tho!
My glasses had one lens that I could not see out of. I’ve ordered about 6 pairs prior to this and have never had an issue. Customer service was very attentive and helpful with this issue :)

Firmoo is your one-stop optical destination for customized eyewear services and professional prescription advice. Founded in 2009 by a group of opticians and designers on the belief that eyewear should be trendy, not spendy, we grew from the desire to give everyone around the world the convenience of receiving professional eyecare at an affordable price.
Firmoo (firmoo.com) has 6,647 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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Angel S.
My glasses had one lens that I could not see out of. I’ve ordered about 6 pairs prior to this and have never had an issue. Customer service was very attentive and helpful with this issue :)
Dipuo Ellen N.
Professional service received from Firmoo. I was very skeptical to buy from an international company I'm situated in South Africa, however they've proved me wrong. They are always incontact with u to check if you have received your order and if its the way you expected it to be. I bought a pair of prescription sunglasses and a pair of spectacles for my son way less than what I could have paid at our local optometrist. Thank you Firmoo for making prescribed spectacles affordable and stylish.
Darrell T.
Great customer service. There was an issue with the order but they promptly responded to my query and pushed the order through once the details were confirmed. Not to mention, very friendly. Would recommend.
Graziella
We have ordered many times and we were always happy with our pairs. The team from Firmoo are always there ready to help with their professional experience. Thank you !
Patti K.
I really liked the glasses but given my prescription (I should have done more research) the glasses didn’t work for me. The whole process was great, ordering, receiving and then refund/exchange.
Stefania P.
Great experience. The frames of the purchased broke and the customer service promptly issued a coupon for the amount of the glasses and lenses mounted on the previously purchased pair. I was able to buy glasses and lenses, as the broken frame was no longer available for solt out
Diani
If you have an issue. Don't hesitate to contact their email. They answered me within 24 hours and Kate resolved my problem. Great customer service.
Claudia
Mi piacciono davvero molto, anche la prova che mettono a disposizione con la fotocamera devo dire che è veritiera, spedizione veloce per essere dall'America, 1 settimana, io sono miope e leggermente astigmatica e vedo bene con questi occhiali! Top qualità prezzo! Sicuramente farò un'altro acquisto.