FirmooReviews of firmoo.com

The customer service provided through email and chat channels was exceptional. Additionally, the discounts offered were truly outstanding.

I recently ordered a pair of prescription glasses from Firmoo, and I am extremely impressed with the entire experience from start to finish. The ordering process was straightforward and user-friendly. Entering my prescription details was simple, and the website provided plenty of frame styles, sizes, colors, and lens options to choose from. Once I placed my order, I received regular updates on the manufacturing and shipping progress, which gave me peace of mind throughout the process. The glasses arrived well-packaged and well within the expected delivery timeframe. When I opened the package, the first thing I noticed was the quality of the frames. They looked exactly as advertised and felt sturdy, comfortable, and well-made. The lenses were clear, accurately manufactured to my prescription, and provided excellent vision from the moment I put them on. The fit was comfortable, I also chose additional lens options, and the overall quality exceeded my expectations, especially considering the affordable price. Compared to many traditional optical stores, Firmoo offers exceptional value for money without compromising on quality. It's refreshing to find an online eyewear retailer that delivers exactly what it promises. Overall, I am extremely satisfied with my purchase and would not hesitate to order from Firmoo again. If you're looking for stylish, high-quality prescription glasses at a reasonable price, I highly recommend giving Firmoo a try. A truly excellent online shopping experience from beginning to end. Thank You FIRMOOOOOOO......

Très déçus sur deux commandes en verres progressifs, il y a un flou très désagréable au niveau de la vision, pour moi et ma femme avec deux ordonnances différentes, j'espère un retour de leur part pour corriger ces défauts. M.GARRIDO

Subí mi receta y me midieron la distancia pupilar mi marido súper bien y me han llegado perfectas súper bonitas yo las últimas que me compré fue en solooptical y son de peor calidad que las de firmo son de una calidad buena así que pediré más no esperaba que fueran tan buenas lo único malo pues que nadie te las aprieta ni nada de eso pero bueno

Dopo aver dimostrato incontestabilmente che le montature ricevute non erano conformi alla descrizione, e aver richiesto il reso con spese di spedizione gratuite, come previsto dal Codice di Consumo, il servizio clienti non risponde più. Vengono così negati, nel modo più spudorato possibile, i diritti del consumatore. Consiglio a chiunque si sia trovato o si troverà nella mia stessa situazione, di fare una segnalazione all'AGCM. Sono molto attivi nei confronti delle realtà extracomunitarie che operano sul mercato italiano senza rispettarne le regole. ------- Attendevo con ansia la risposta automatica di Firmoo, nella quale avrebbero certamente affermato che rispondono entro 24-48 ore e che occorre controllare lo spam. CVD. NO, gentili signori, i miei messaggi del 23, 26 e 29 giugno, nei quali richiedo l'applicazione del Codice del Consumo, ed un semplicissimo reso senza spese di spedizione per un prodotto dimostrato non conforme, sono stati ignorati. Nessun errore, nessuna svista, nessuna mail nello spam. Poiché affermate di voler identificare il problema per risolverlo, ecco il numero d'ordine: 26053018261991.

I love all the firmoo glasses we got! I order for my whole family. That’s how much I trust firmoo glasses. Also I must say, customer service is excellent. I thought my parcel got lost and immediately they offer for a replacement. That is beyond awesome! Thanks Firmoo!

Company is SO nice, gave me my refund for the glasses that didn’t fit and got the new size to me right away! 10 out of 10 would recommend!!

Fidèle depuis plusieurs années, plus d'une douzaine de paires de lunettes commandées, toujours satisfait du service commercial et du service clientèle qui sont très réactifs et efficaces