Ed V.
No Service.
The plastic in my glasses arms started cracking and sliding out. I contacted Firmoo, sent pictures and got a response that the glasses were suposed to be that way as the end of the arms were removable. No reference to the damage issue. No suggestion from Customer Service about repairing, exchange etc. I contacted them 33 days after purchase so I was out of luck because I was beyond the 30 day limit. Now I am stuck with a damaged US$145 eyeglasses and searching for a local optical place to change the arms. I explain this to Firmoo in a follow up email and received no response. Terrible Customer Service and care for customer satisfaction.
Response from FirmooJun 2, 2022
Apologize for that. Our email service rep. replied you, within 24 hours, to check whether you want exchange or refund once receive your email. Can you search Firmoo in the spam folder if you don't see our email? Thanks. Btw, the arms of some frames are designed to be removable in case some customers need longer glasses arm. If you prefer frames with fixed arms, please feel free to contact our Livechat service rep. for recommendations. They are available 24/7. Thanks and take care.