Dee
If I could rate zero..
If I could rate zero... I made a mistake on my first order by giving BVD information. This was 100% my own error as their t&c state they will not process orders with BVD information. My issue comes with an email I was sent with a discount code for me to reorder with a prescription without BVD information. I reordered with a different prescription without BVD information and this order was cancelled too. The email I received literally reads: New Discount Code for You To Reorder. Dear customer,Your order has been canceled. Here we would like to provide you a new coupon with the same discount in case you need to reorder. Code: 1PAINOZAUQ Expires: 2022-08-08 19:37:16 I spoke to the person on live chat before the second order who assured me a prescription without BVD information would be processed but once again it has been cancelled because they have access to a previous prescription. I cannot fathom for the life of me why this company has sent me this email and their advisers assure me I can order as long as there is no BVD for them to keep cancelling the order. Additionally, their refunds take up to 30 days to return and having ordered in total 8 pairs of cancelled glasses you can imagine this is quite a chunk of money. Utter waste of time and very misleading...
Response from FirmooJun 13, 2022
We apologize for that. The reason that we can't process BVD prescriptions is that we need to strictly follow the GOC rules and some special instructions may be needed by doctors. Also, our lab usually compares the prescriptions of the current order and previous orders in case some customers provide wrong prescriptions by accident, which will lead to blurry vision or other issues. When our lab was comparing your first order and second order, BVD was noticed and the second order was canceled. Then the code used for the second order was returned automatically after cancellation in case some customers will still use the code to buy glasses for their families or friends without BVD. Sorry for the confusion. But we will take the feedback to IT if you prefer not to receive the code. For refund time, since you paid with credit card, it may take a longer time, but the money is usually reflected in your original payment account for around 7 days, depending on how fast the bank will release the money to you. If you haven't received the money, it's suggested to contact the bank first. For any support from us, please don't hesitate to contact us. Thanks and take care.