FirmooFirmoo is your one-stop optical destination for customized eyewear services and professional prescription advice. Founded in 2009 by a group of opticians and designers on the belief that eyewear should be trendy, not spendy, we grew from the desire to give everyone around the world the convenience of receiving professional eyecare at an affordable price.
Firmoo (firmoo.com) has 6,647 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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Melanie P.
Ich habe heute zum zweiten Mal meine Bestellung von Firmoo bekommen. Ich war bei meiner letzten Bestellung schon echt zufrieden, sodass ich mir dieses mal 3 Brillen bestellt habe. Und ich muss sagen, das Preis/Leistungsverhältnis ist TOP. Das einzige was ich ein wenig "doof" finde ist, dass sie nur "Expressversand" anbieten und dann dauert die Lieferung doch um die 2 Wochen. Aber das ist nicht weiter schlimm, wenn mans weiß. :-)
Anna
Wirklich sehr gut und viel günstiger als fielmann! Bei einer rückerstattung habe ich das ganze geld zurückbekommen anstatt sie zurückzuschicken müssen
Alessia B.
Ho ordinato un mese fa i miei occhiali,il tracking mi dice che gli occhiali sono stati consegnati ma nessuno mi ha consegnato niente! Ho scritto all’assistenza ma anche loro vedono consegnato e stanno cercando di capire ancora adesso come mai. Per il momento pessima esperienza.
Response from FirmooJan 26, 2023
Gentile cliente, ci scusiamo sinceramente per la sua esperienza e per l'inconveniente causato. Ti aiuteremo sicuramente a indagare e ti offriremo una soluzione soddisfacente in caso di pacco smarrito confermato. Ti saremmo grati se potessi contattarci con il numero dell'ordine tramite Livechat o e-mail ([email protected]) per risolvere il problema. Grazie per la pazienza e il supporto. Attendiamo un vostro riscontro.
Anele K.
I have been having a reslly hard time with getting my glasses delivered , I spoke to Owen,Mary and others however they all had 1 solution and that was to contact buffalo myself which was frustrating because I have been doing that, I then got ahold of Kalie who was very brilliant and she/he gave me alternatives seeing how i had been sent from pillar to post ,and got my order remade and delivered very quick, Kalie had constant communication to make sure I am at ease and for that I salute him/her for the perfect customer service , and this was indeed customer experience than customer service because my experience with Kalie was definately worth it more than my service with Firmoo, I cant recall when i started talking to Kalie but it was now in January
Anica
Super Unternehmen. Der Kundenservice ist super, die Lieferzeit beträgt ca. 14 Tage mit Sehstärke. Die Qualität der Brille ist sehr stabil. Wo anders hätte ich das 3fache gezahlt. Rückversand muss selbst getragen werden bleibt aber innerhalb Deutschlands.
Jared
Love Firmoo. They went above and beyond to help me find the best glasses. Their prices are really good, and their customer service is even better. I had an issue with the glasses that I ordered and emailed Karen, their customer support rep. She was great, helped me out with my issue and her advice was pure gold!
Mc
malgré l'envoie de la prescription les verres progressifs ne sont pas conformes apres discution ils me disent de prendre des mesures désolé je ne suis pas opticien dommage monture apparament de bonne qualité je déconseille si vous n êtes pas un pro de l'optique attention retour a votre charge
Response from FirmooJan 24, 2023
Merci pour vos commentaires. Nous sommes désolés de ce qui vous est arrivé. Firmoo se soucie beaucoup de l'expérience client. Étant donné que nous ne pouvons pas localiser votre commande, veuillez contacter notre service client via le chat en direct ou par e-mail ([email protected]) pour un assistant supplémentaire. Merci encore.
Mat S.
At first I was indecisive about purchasing glasses online but I did and it turns out, it was totally worth it. My new glasses came in excellent condition and it works perfectly fine. Would definitely recommend Firmoo to anyone.
