carmen C.
Tienen un nuevo cliente
Veo perfectamente con mis nuevas gafas para miopía. Son preciosas. Llegaron en muy poco tiempo al tener registrada previamente mi graduación. El precio no tiene competencia. Tienen un cliente.

Firmoo is your one-stop optical destination for customized eyewear services and professional prescription advice. Founded in 2009 by a group of opticians and designers on the belief that eyewear should be trendy, not spendy, we grew from the desire to give everyone around the world the convenience of receiving professional eyecare at an affordable price.
Firmoo (firmoo.com) has 6,647 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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carmen C.
Veo perfectamente con mis nuevas gafas para miopía. Son preciosas. Llegaron en muy poco tiempo al tener registrada previamente mi graduación. El precio no tiene competencia. Tienen un cliente.
Anele
Excellent service 👏 It was a really easy process, you can interact with the assistance live , which is great. Delivery was quick and the products were true to form.
Helen
I ordered frames in red and I didn’t know they had a gloss finish. At my age, they didn’t work for me. Customer service worked with me and I have great new glasses. I’m so happy. Great service I’ll be back!
Anonym
I ordered two pairs of glasses that arrived promptly. Sadly the prescription wasn’t correct, but the amazing customer service quickly responded and provided me with a full refund, without any fuss. I didn’t even have to send them back, instead I was provided with a link on where I could donate them so that they didn’t go to waste. And I must add, the glasses looked great and felt like they were sturdy and good quality. I will definitely give firmoo another go, and would highly recommend them to anyone looking for a pair of glasses!
Birgit
Diskussionen ohne Ende Man muss bei der Bestellung Expresslieferung nehmen. Bei der Rücksendung wieder Porto bezahlen und bekommt die Mehrwertsteuer auch nicht zurück. Bevor eine Rücksendung akzeptiert wird, wird ewig diskutiert. Ich hatte eine normale Rücksendung und eine defekte Brille zur Reklamation. Es ist nervig, tagelang zu kommunizieren, wenn man deutlich dargelegt hat, was man wünscht. Die Krönung ist der Abzug der Mehrwertsteuer. Der zeitliche Aufwand für diese Kommunikation soll wohl zum Aufgeben animieren. Finger weg von Firmoo! Wenn alles passt, geht es. Birgit Köhler
Response from FirmooJan 9, 2024
Hallo, es tut uns leid, Ihnen ein unangenehmes Einkaufserlebnis bieten zu müssen. Wir haben eine 30-tägige Rückgabe- und Umtauschfrist und eine 2-jährige Garantie. Sollten Sie mit Ihrem Kauf in irgendeiner Weise nicht zufrieden sein, kontaktieren Sie bitte unseren Kundenservice per E-Mail an [email protected] und wir werden das Problem gerne für Sie lösen.
Charmaine M.
Kath was an incredible genuine salesperson. She made my purchase so easy . I wish firmoo can see this post and reward this lady for her genuine service
Response from FirmooJan 8, 2024
Thanks for your comments! Have a nice day ahead.😄
Peter F.
Affordable prices, quality products, and fast shipping. Happy with my purchase.
Mildred M.
This was my second pair that I ordered from fimoo, their glasses are beautiful and elegant. This time, my order took long to reach me, but immediately, i sent them an email about it they were able to locate it for Mi, and I got it the next day.I love everything about them I can see clearly with my glasses 🥂