Judy M.
Excellent Experience
We’ve purchased glasses here many times for the entire family. Service is quick, choice of frames is excellent and the prices allow for purchasing more than one pair.

Firmoo is your one-stop optical destination for customized eyewear services and professional prescription advice. Founded in 2009 by a group of opticians and designers on the belief that eyewear should be trendy, not spendy, we grew from the desire to give everyone around the world the convenience of receiving professional eyecare at an affordable price.
Firmoo (firmoo.com) has 6,647 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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Judy M.
We’ve purchased glasses here many times for the entire family. Service is quick, choice of frames is excellent and the prices allow for purchasing more than one pair.
Baby B.
I absolutely love this company, the deals that I was able to include in my order was amazing and it made it possible for me to be able to get my fiance an added gift(I was able to add a pair of clip-on sunglasses for him)these glasses were perfect, the color and size are exactly what I was hoping they would be, and the order also came earlier so it was actually before Christmas instead of it being after(like the shipping date had stated) so my fiance got his NEW glasses for Christmas and he loves them, he looks amazing in them and he also loves the added bonus of getting the clip-on sunglasses! I will definitely be buying from here again, whenever I have to get my glasses! Very happy customers!
Kathryn D.
UNREAL!!!! Purchased at Xmas and thought there would be a delay with delivery… but nope they came before new years!!!! Amazing quality glasses & speedy delivery!!!! Will defo be purchasing again!!!! Highly recommended ⭐️⭐️⭐️⭐️⭐️
Response from FirmooJan 17, 2024
Thanks for your feedback, it encouraged our service team a lot.Have a nice day.😊
Alessandra E.
Sono veramente scioccata dalla professionalità e gentilezza di questo shop. Ho ordinato degli occhiali in data 04/01, arrivati il 9/01 con la spedizione express. Purtroppo per motivi o di montatura, di lenti o di mio adattamento alla lente, gli occhiali non andavano bene. Sono stata aiutata da Anj dell'assistenza clienti, che dopo qualche domanda per verificare la mia situazione mi ha proposto, (essendo il mio primo ordine nel quale segnalo un problema), un rimborso totale. Questa velocità e professionalità l'ho trovata raramente da shop on-line. Consiglio a tutti vivamente. Grazie Firmoo e grazie Anj!
Cece
First instance usps didnt deliver my order properly and they offered me a full exchange or refund. Second time i had to contact them was due to manufacturer issue with the lens. I was expecting to have to send the glasses back but they were polite and told me that since it was my first time ordering with them that i could keep them. Overall they have been incredibly kind and patient!
Vozz
Absoluter Billigschrott aus China Die Pakete kommen alle aus China. Ich habe drei Brillen bestellt. UND JEDE EINZELNE war billig und unstabil. Das Unternehmen ist sehr unseriös! Werben mit Rückgaberecht machen dann aber einen riesen Film draus und man muss sich ewig mit denen rumschlagen! Einfach nicht bestellen und lieber zu Fielmann gehen oder online bei Brille24 oder so. Aber diesen Billischrott NIE WIEDER!
Response from FirmooJan 15, 2024
Hallo, es tut uns sehr leid, dass Sie ein unangenehmes Einkaufserlebnis hatten. Firmoo ist ein Online-Shop mit einer 14-jährigen Geschichte. Einige unserer Fabriken befinden sich in Jiangsu, China, aber unser Kundenstamm ist auf der ganzen Welt verteilt. Wir bieten eine 30-tägige Rückgabe- und Umtauschfrist sowie eine 2-Jahres-Garantie. Bei Qualitäts- oder After-Sales-Problemen mit dem Produkt können Sie sich per E-Mail an customer [email protected] wenden. Habe einen schönen Tag vor dir.
Customer
The specs arrived in a relatively short period of time. They were well packaged and came with a sturdy and attractive case. The frame is light and comfortable. I am over the moon with my purchase.
Nuovo U.
Spedizione ferma in un altro paese contatti l'assistenza artificiale non hai risposte utili poter risolver, sinceramente molto delusa
Response from FirmooJan 15, 2024
Ciao, ci scusiamo per la tua esperienza, non siamo riusciti a individuare il tuo ordine senza le tue informazioni, quindi non è possibile fornire suggerimenti mirati. In generale, se si tratta di un problema di spedizione, aiuteremo il cliente a trovarne la causa e monitorare l'andamento della logistica. Naturalmente in alcuni casi consigliamo anche ai clienti stessi di contattare l'azienda di logistica. Un approccio su due fronti può raddoppiare l’effetto.