FirmooReviews of firmoo.com

Great service

Nunca llegaron mis gafas, tienen un sistema de logística muy raro primero me enviaron una orden de rastreo en una paquetería y cuando llego a México lo mandaron a otra paquetería, esperé más de un mes para que llegaran mis gafas, me puse en contacto con firmoo y me dijeron que el paquete había sido destruído, al principio me ofrecían cupones de descuento en forma de disculpa, pedí el reembolso y ya voy para el mes que no lo han hecho, ya se los comuniqué y su única respuesta es que es problema del banco y que a veces el reembolso tarda un mes espero que si lo hagan pero son una completa estafa y asco nunca compren ahí es una lástima porque tienen armazones muy bonitos y a buen precio pero por lo visto es engañoso y lo peor es que varios influencers promocionan esta marca lo cual no deberían porque es una estafa y solo hacen que las personas confíen.

This is the second time we have ordered from Firmoo. The glasses are amazing for my child. He has sat on them dropped them and never broke. The shipping was quick and the packing was very securely done. The glasses come in a nice cloth bag that can be used to clean the glasses inside a hard plastic case. Over all 100% recommended Firmoo!!!

Ottima azienda. Ho acquistato nel giro di pochi mesi tre paia di occhiali da vista,di cui uno per bambino...che dire...perfetti sotto ogni aspetto. Consiglio vivamente.

i bought two pairs of glasses and they came way earlier than expected, packaged very well and came with super cute cases and a sleeve for each that can be used as a cleaning wipe!♡

Ero molto scettica, invece devo dire che l'occhiale è perfetto, nonostante fosse tra quelli più economici! Graduato da sole, da usare in auto, indossato e la prima considerazione che mi è venuta è stata: benessere! Belle lenti da sole, con una tonalità davvero riposante x la guida.

I was not pleased with the pattern on the frame. I requested assistance from customer service. They were helpful and understanding. I received a replacement frame and lenses that are perfect. Thank you Firmoo for responding to my concern. I am very happy with my glasses now.

Top customer service! For any problem regarding the items received they respond immediately and help the customer to solve the problem. I have already purchased 5-6 pairs of glasses with prescription from them.