Firmoo is your one-stop optical destination for customized eyewear services and professional prescription advice. Founded in 2009 by a group of opticians and designers on the belief that eyewear should be trendy, not spendy, we grew from the desire to give everyone around the world the convenience of receiving professional eyecare at an affordable price.
Firmoo (firmoo.com) has 6,647 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
Also known as
firmoo.com
Website
firmoo.com
Category
Vision & Hearing
Location
South El Monte, California
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 16% of reviews.
Latest
Most recent review: October 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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Prima esperienza,.ma molto soddisfatta, ho avuto un problema che il servizio clienti ha risolto immediatamente
CA
Chloe A.
Strange, bad glasses!
After having read multiple reviews with similar experiences I can safely say I won't be reordering from Firmoo despite the resolution from customer service which offered to refund my order.
When receiving my glasses (two pairs) both were not as they looked on the screen in terms of colour.
Excited to try them on, I got an instant headache and felt incredibly sick. It felt as though the lenses were "zoomed in" and incredibly blurry when moving my eyes.
When speaking to a customer service representative they told me that I had "uploaded my prescription wrong". They then sent me two photos, a screenshot of the information I had typed in (which was correct) and then a random prescription that was clearly written in another country with different numbers on it. They continued to then tell me it was my prescription, and therefore the reason the glasses were faulty was because of myself! When asking where the photograph of the prescription came from (a foreign prescription) they were adamant that I had uploaded it!
Once they agreed to send me a refund, the customer service implied they didn't believe it wasn't my prescription and to send them evidence of my own... despite it being clear the prescription was from a different country, and the error was NOT a from the information that I had given them.
Hopefully the refund will be received with no issues but I seriously wouldn't order anything from this site again knowing a) they used someone else's prescription and b) they continued to tell me that it was my own. All in all, very strange waste of time.
I was optimistic having seen all over social media and wanting a more affordable option, but now I'll be returning to local opticians.
Response from FirmooJan 24, 2025
Dear Chloe,
We are truly sorry to hear about your negative experience and would like to offer our sincere apologies for any inconvenience you have faced. We understand how frustrating it can be when new glasses do not meet your expectations, and we want to assure you that we take your feedback very seriously.
Firstly, we want to remind you that we offer a 60-day return and exchange policy, as well as a 365-day warranty on our products. This means that if you are not satisfied with your glasses for any reason, you have the option to return or exchange them within 60 days of receiving your order. Additionally, our 365-day warranty covers any potential defects in materials or workmanship, ensuring that you are protected in the long term.
Regarding the discomfort you experienced when trying on your new glasses, it is not uncommon for some individuals to feel a slight headache or blurriness when first wearing new prescription lenses. This can be due to the eyes adjusting to the new prescription or the lenses' characteristics. However, we understand that the intensity of your discomfort was significant, and we are committed to resolving this issue to your satisfaction.
We would like to emphasize that our customer service team always strives to be factual and fair in our interactions with customers. We never want any customer to feel that they are being unfairly blamed or held responsible for issues that are not their fault. Our goal is to ensure that every customer is satisfied and that no one bears unnecessary losses.
We regret to hear that we were unable to locate your order. In order to better assist you and address your after-sales concerns, we strongly recommend that you contact our customer service team at [email protected]. Our team will be more than happy to work with you to find a resolution that meets your needs and ensures that you are completely satisfied with our service.
Once again, we apologize for the inconvenience and any frustration this experience may have caused you. We value your business and hope to have the opportunity to make things right.
Best regards,
Firmoo Customer Service Team
SM
Stefano M.
excelent service
The prices and quality are very good, unfortunately I had some issue with my varifocal lenses but they help me to resolve it very quickly.
SG
Stella G.
A me sembra tutta una finta
A me sembra tutta una finta, gli occhiali ordinati non vengono consegnati!! La mia esperienza di acquisto è molto negativa.
Response from FirmooJan 24, 2025
Egregio/a Stella Gold,
Grazie per aver condiviso la Sua esperienza con noi. Mi dispiace molto sapere che non ha ricevuto gli occhiali ordinati e che la Sua esperienza di acquisto sia stata negativa.
Vorrei chiarire che il tempo di consegna degli ordini comprende sia il tempo di elaborazione degli occhiali, che varia a seconda della prescrizione e della montatura scelta, sia il tempo di trasporto. Come indicato nella pagina del nostro sito https://www.firmoo.it/help-p-769.shtml, ci impegniamo a garantire la qualità e la tempestività della consegna.
Se il Suo indirizzo è corretto e non ha ricevuto il pacchetto entro l'ETA (stima del tempo di arrivo), Le garantiamo un rimborso integrale. Non vorremmo mai che Lei subisse alcuna perdita.
Attualmente non siamo in grado di localizzare il Suo ordine, quindi Le consigliamo di contattare il nostro team di assistenza clienti all'indirizzo email [email protected] per discutere di un piano di risarcimento.
Grazie per la Sua comprensione e ci scusiamo ancora per il disagio causato.
Cordiali saluti,
Team del servizio clienti Firmoo
AA
Amanda A.
Firmoo the land of breathtaking and stylish glasses
Firmoo is amazing for glasses, frames, etc. Their customer support is always so friendly, helpful, and courteous. Shopping on their site is always so pleasant, their shipping is always on time, and I cannot recommend Firmoo enough. Their frame selection is stunning. They have frames for every face type, style, they constantly come out with new styles, their coupons and discounts are amazing, and their price point is impeccable.
JJ
Justina J.
Love the glasses
Love the glasses! I have 2 pairs already and two more on the way. They're good quality and on a budget
SI
Scubadoo in C.
Fast and Dependable
Fast, dependable service. I have placed three orders with Firmoo already. Two have arrived and I have absolutely no complaints.
