customer
Ened up paying over 120 for progressive…
Ened up paying over 120 for progressive 1 lense which was very poor. Can't use and frames not good quality. I bought great ones from ebay for about $13 so I will stick to them
Response from FirmooFeb 3, 2025
Dear Customer, Thank you for bringing your concerns to our attention. We are truly sorry to hear about your experience with our progressive lenses and frames. We understand how disappointing it must be when products do not meet your expectations. Firstly, I want to apologize for the inconvenience caused. We are unable to locate your order at the moment, but please know that we are committed to resolving this issue for you. We would like to reassure you that all our products go through strict quality control processes to ensure they meet our high standards. However, we understand that sometimes issues may still arise. That’s why we offer a 60-day return and exchange policy as well as a 365-day warranty on our products. If you are not satisfied with your purchase, you can contact our customer service team via [email protected] to discuss a solution. We will do our best to provide you with a satisfactory resolution. Again, we apologize for any inconvenience caused and thank you for your understanding. We value your feedback and will strive to improve our services based on your suggestions. Best regards, Firmoo Customer Service Team




