FirmooReviews of firmoo.com

Response from FirmooFeb 19, 2025

Dear Louis, Thank you for sharing your feedback with us. We’re very sorry to hear that your experience with Firmoo was not satisfactory, and we sincerely apologize for the inconvenience caused. Regarding the differences between the product image and the actual glasses, we would like to explain that variations can sometimes occur due to differences in electronic screen resolutions, lighting conditions, and background settings. While we strive to ensure that our product images are as accurate as possible, these factors can occasionally lead to slight discrepancies in appearance. As for the delivery delay, we understand how important timely delivery is to our customers. Please note that delivery times can vary depending on the efficiency of the logistics provider. In cases where delays occur, we offer compensation for shipping fees to help mitigate the inconvenience. We are also continuously working to optimize our logistics services and are exploring partnerships with more reliable carriers to improve delivery efficiency. We take your concerns very seriously and are committed to making this right. Our customer service team will reach out to you via email at [email protected] to discuss a solution tailored to your needs. We are here to help and will work diligently to resolve this issue to your satisfaction. Once again, we apologize for the inconvenience and thank you for bringing this to our attention. We value your feedback and are dedicated to improving your experience with Firmoo. Best regards, Firmoo Customer Service Team