Barbara L.
I miei occhiali sono bellissimi
I miei occhiali sono bellissimi, le lenti progressive e fotocromatiche sono perfette e vedo benissimo, grazie per la disponibilità e la gentilezza

Firmoo is your one-stop optical destination for customized eyewear services and professional prescription advice. Founded in 2009 by a group of opticians and designers on the belief that eyewear should be trendy, not spendy, we grew from the desire to give everyone around the world the convenience of receiving professional eyecare at an affordable price.
Firmoo (firmoo.com) has 6,647 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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Barbara L.
I miei occhiali sono bellissimi, le lenti progressive e fotocromatiche sono perfette e vedo benissimo, grazie per la disponibilità e la gentilezza
beeta H.
I am very satisfied with the quality of my glasses. It is my favorite pair that I own. I will recommend to everyone I know and I will be coming back again. Customer service was amazing.
Cappucino Sirius H.
I bought 5 pairs to test them out with my features etc before committing to buying a pair with a prescription. I bought multiple with the understanding that I can return these for a FULL refund. After struggling to organise sending back multiple pairs, I went to the live chat feature and was told these were to be sent to GERMANY (the glasses originally coming from china!!!). the company is NOT transparent. their live chat is difficult to get working & when it does the people on the other end can't read what you're saying. It's going to cost me £10-£15 out of my own pocket to return these, I will NOT get a full refund for the glasses either. Absolutely disgusting and i'll just stick with buying my glasses from a reputable, in store opticians and not a very questionable company that ships out from china & asks you to return to Germany. disgusting behaviour.
Response from FirmooFeb 24, 2025
Dear Cappucino, Thank you for taking the time to share your feedback, and we sincerely apologize for the frustration and inconvenience you’ve experienced. Your satisfaction is our top priority, and we deeply regret that we fell short of your expectations. At this time, we are unable to locate your order details based on this review. To resolve this matter promptly, kindly contact our dedicated after-sales team at [email protected] with your order information. Rest assured, we will work closely with you to address your concerns and ensure a fair resolution. To clarify our policies: - We offer a 60-day hassle-free return/exchange and a 365-day quality warranty for all orders. - While we currently do not provide a "home try-on" service, our virtual try-on tool is available to help you find styles that suit your preferences. - All orders are shipped from China to ensure affordability and efficiency. However, returns are processed through our European service hub in Germany for quality analysis and faster resolution. Most importantly: - We will fully cover return shipping costs and ensure you receive a full refund for your purchase. You will not bear any financial loss. We take your feedback seriously and will use this experience to improve transparency in our processes. Our team is committed to putting customers first and protecting your rights at every step. Please reach out to us via email at your earliest convenience. We are eager to make this right for you. Thank you for giving us the opportunity to regain your trust. Sincerely, Firmoo Customer Care Team
Ruben A.
Mi situación como autónomo en España, no es muy votante, eso me hizo desistir de ir a mí óptica de toda la vida donde me pedían 400€ por las gafas, así que investigué y di con Firmoo, y no puedo estar más contento y satisfecho, mi gafas completas con todo los extras monofocales, por menos de 60€. Me asesoraron por el chat, de la talla y los cristales, el envío en casa en 15 dias. Todo perfecto, ahora ya no me dará tanta rabia, si se me rompen trabajando. Gracias Firmoo.
Jordi C.
No se si a la larga será peor para mis ojos, pero de momento encantado y pagando 5 veces menos que en mi óptica habitual, y ademas el SAT un 10 para ellos para cuando tienes un problema
vanessa T.
Kate went above and beyond what I expected by giving me advice and I am able to get the glasses I love.
Kerri
Super cute cate eye glasses. I love the color, the frame is good quality. I can see clearly and they arrived quickly. 5 stars ⭐️
Ash H.
Absolutely love our new glasses from firmoo.