Maria I.
Firmă de încredere
Firmă de încredere, rapidă și eficientă! Mulțumesc

Firmoo is your one-stop optical destination for customized eyewear services and professional prescription advice. Founded in 2009 by a group of opticians and designers on the belief that eyewear should be trendy, not spendy, we grew from the desire to give everyone around the world the convenience of receiving professional eyecare at an affordable price.
Firmoo (firmoo.com) has 6,647 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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Maria I.
Firmă de încredere, rapidă și eficientă! Mulțumesc
fj de G.
Probleem opgelost ik heb een refund gehad! Goed bedrijf firmoo!
Response from FirmooSep 11, 2026
Hallo FJ de Gruijter, Bedankt dat je de tijd hebt genomen om je feedback met ons te delen. Het spijt ons te horen dat de sterkte van de glazen niet overeenkwam met je verwachtingen en dat je eerdere verzoek om restitutie nog niet naar wens is opgevolgd. We begrijpen dat dit erg frustrerend kan zijn. Na het bekijken van je feedback hebben we inmiddels een supportticket aangemaakt. We hebben je ook onlangs, op 8 september 2026, een e-mail gestuurd. Ons gespecialiseerde team zal je case verder opvolgen en je verder helpen. Als je onze e-mail niet kunt vinden, controleer dan ook even je spam- of ongewenste e-mailmap, aangezien onze e-mail daar mogelijk terecht is gekomen. Als je aanvullende informatie of vragen hebt, kun je ons ook bereiken via [email protected] of via de 24/7 Live Chat op onze website. Bedankt voor je geduld en begrip. Met vriendelijke groet, Firmoo Klantenservice
Mr. eric L.
Cela fait 2 fois que je commande sur ce site. Je suis ultra satisfaite des modèles, délais de livraison, facilité d'utilisation du site. Également très satisfaite de la réactivité du service client. Je recommande à 100%
Ana M.
Fantastic service from Firmoo! As most first time buyers I was drawn to Firmoo's vast range of glasses and low prices. I wasn't expecting the same quality as a 175£ prescription glasses from Cubitts (the place I always go to) but I thought of giving them a chance, especially for the trendiest styles. Unfortunately, I mistakenly added the wrong prescription to my first purchase and was so disappointed when the glasses arrived.. completely my fault. I instantly loved the style and the quality was no more nor less what I expected. I contacted their customer support to see if they could only send out on lenses but instead they supplied me with a coupon and free shipping which I used to buy brand new glasses completely free of charge. It wasn't their fault at all. I was so impressed with their customer service that I'm now ordering a second pair! I went for the Baddie T22 model (prescription sunglasses) with brown coloured lenses. Now I'll purchase my original order which was the TR98447 tortoise style, prescription. These styles are very trendy right now and gives me a brand new look for less. I recommend given them a try and I'll now recommend to all my family and friends as well.
Cassandra
I was influenced by an influencer style ad They are very stylish and the prescription appears to be correct, however the frames are incredibly uncomfortable to wear. They are lightweight but still hurt my nose and ears even after being adjusted. I purchased 2 pairs in similar sizes to what I currently wear and they both fall off my face even after getting them adjusted twice. So unfortunately this was a miss for me, even though I love the style!
Response from FirmooSep 9, 2026
Hello Cassandra, Thank you for taking the time to share your feedback. We're sorry to hear that your experience did not fully meet your expectations. We understand how important it is for glasses to fit comfortably. We appreciate you letting us know that you've already had the frames adjusted. If you're still experiencing discomfort or the glasses are slipping after the adjustments, we'd be happy to look into possible solutions with you. Please contact us via [email protected] or through the 24/7 Live Chat on Firmoo.com.au. If possible, please include a few photos or a brief description of the fit issue so our team can review your case and provide the most appropriate assistance. Thank you for your patience and understanding. We look forward to assisting you. Kind regards, Firmoo Customer Support Team
Maria Gabriella E.
Ho conosciuto Firmoo per caso solo di recente grazie a dei post pubblicitari sui social. Inizialmente pensavo fosse impossibile che un occhiale di buona qualità potesse costare così poco (con la vista non si scherza!) ma alla fine ho deciso di provare ad effettuare un ordine ed è stata una bellissima scoperta: vasto assortimento di montature, lenti perfette, prezzi concorrenziali, tempi di consegna tutto sommato ragionevoli e un servizio clienti ineccepibile. Cosa chiedere di più?
Shell H.
My 2 pairs of glasses came very quickly and at an excellent price. When I contacted customer service about an issue I was having (not their fault) they responded within the hour and were very helpful and genourous with their solution. I would alway use Firmoo now and will encourage others to do the same. Excellent customer care and service!
Vlad T.
EXCELLENT AND FAST SERVICE. VERY GOOD AND NOT EXPENSIVE LENSES AND FRAMES. HIGHLY RECOMMENDED!