FirmooReviews of firmoo.com

This company was recommended by a friend so I thought I'll try them, and I am pleased I did. The website is easy to use, upload prescription details onto. I was contacted by customer service to clarify some point. Thereafter, less than two weeks, my glasses arrived and they cost me a fraction of the price I would have paid elsewhere. I am a very happy customer. I will definitely come back again 😊

I ordered some prescription sunglasses for my husband with premium £15 delivery so they would arrive in time for our vacation. Each day I checked the order, the ETA was showing as later and later. I spoke to a live chat agent (1) who told me the glasses would arrive on or before the deadline. Agent (2) told me that it's now due a day late but the glasses have finished processing so they'll expedite them for shipping ASAP. Days later, the ETA is now 3 days late (and counting) and the agent (3) gives nothing but automated sounding, soulless responses that the glasses are ready but 'processing takes time ' whatever that means. So apparently my glasses are sat somewhere I'm a warehouse for days waiting to be posted, so why have I paid for premium delivery ? The actual tracking shows my glasses haven't actually been finished so I don't believe the live chat for a moment. I suggest firmoo implement better customer service training as I felt as though I was speaking to an AI with very scripted responses that were of no help, and if anyone needs glasses urgently, do not bother and don't bother paying for premium delivery because there's no way my glasses will now arrive in under 2 weeks. I have screenshots of the 'your parcel will definitely arrive on time' messages and the live chat agent didn't even acknowledge it

Great prices! I broke my only pair of glasses and had to use a backup pair of contacts. It was pretty easy to input the information and the glasses arrived quickly.

Excellent. I’m very happy with my buy.

Really easy to upload prescription details and the glasses are good quality. Customer service is fantastic - really quick and helpful and the website has some really good advice on how to get used to your new glasses.

Love my glasses. Very good quality and very stylish. Quick shipping. First time I’ve had transitions…it won’t be the last. Highly recommended 🤩

Edit : wow. Het kan nog erger. Zodra je een kortingscode gebruikt, betaal je verzendkosten. De kortingscodes zijnn dus wél oplichting; je betaald je eigen korting door de verzendkosten. Wat. Een. Oplichters! Hoe een bril van €8 ineens €125 kan kosten snap ik geen moer van. Overal komen verborgen kosten vandaan. Dunner glas (verplicht! Voor €15 extra), de multifocaal je je wilt is niet leverbaar, maar: die andere wel. Die is wel €45 duurder. Een coating kun je niet zonder; voor €8 extra. En zo gaaat het maar door. Oplichting is een groot woord, maar misleiding is het zeker.

Una stella è pure troppo. L'assurdità e il livello di ridicolo che ho vissuto meriterebbero 0. Sono stata contattata tramite mail dall'azienda stessa per una collaborazione, dopo aver avuto uno scambio sui termini di questa e dopo che loro stessi hanno pure insistito chiedendomi se avevo scelto gli occhiali (Questo nell'arco di due giorni tra il 10 e il 12 agosto), ho inviato i dati necessari per la spedizione degli occhiali che preferivo. Dopo essere stata io ad insistere chiedendo di essere aggiornata sulla spedizione giusto ieri, stamattina mi è arrivata una mail per cui "a cause di circostanze esterne impreviste" non era più possibile continuare la collaborazione che, ripeto, era stata richiesta DA LORO. Edit: le dichiarazioni della vostra risposta sono FALSE. Ho ricevuto la mail della collaborazione, alla quale non ho mancato di rispondere, inviando tutti i dati richiesti in data 13 agosto, ore 12.37. Alla mia seconda email, datata 18 agosto, in cui chiedevo la possibilità di avere riscontro riguardo la ricezione degli occhiali mi è arrivata risposta di annullamento della collaborazione nel giorno successivo. A breve riceverete email con screenshot che riportano sia la recensione e la vostra risposta qui su trustpilot sia lo scambio di email avvenuto con il vostro team che millanta di non aver ricevuto mia risposta quando in realtà non è così.