FirmooFirmoo is your one-stop optical destination for customized eyewear services and professional prescription advice. Founded in 2009 by a group of opticians and designers on the belief that eyewear should be trendy, not spendy, we grew from the desire to give everyone around the world the convenience of receiving professional eyecare at an affordable price.
Firmoo (firmoo.com) has 6,647 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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Paula
I have ordered 10+ glasses from Firmoo over the years and I wouldn't go anywhere else now. The glasses are amazing quality, style unmatched and customer service is awesome if there is an issue. The pics are true reflection and the choice is brilliant. I wear whatever glasses I am feeling that day I love it! Thanks Firmoo your doing it right! Customer service 5 star!
Xaviera O.
The product was not as described on the page, and the solution they gave me was beyond my expectations. Very good post-sells service.
Deborah S.
Customer service impeccabile. Si preoccupano in maniera approfondita in modo da garantire il miglior servizio possibile e soddisfare al meglio il cliente. Grazie ancora per l’assistenza ricevuta.
Mickayla M.
Firmoo made everything so easy. From providing the printable ruler to being able to digitally try on the glasses. The prices are wonderful. I got prescription sunglasses and a pair of normal glasses for only $81 and yes that includes shipping and all. The glasses arrived a few days before expected and are just as cute as shown. I would definitely use and suggest Firmoo in the future.
Stefania F.
ho acquistato un paio di occhiali da vista non graduati. Sono arrivati perfetti nella loro custodia. Purtroppo non rispettavano il mio gusto una volta indossati e visti da vivo. Ho effettuato l'operazione di reso e tutto è andato bene.
Cristian B.
Simplemente excelente, gafas de calidad a precios increíbles, cumplen lo que prometen
Silvia C.
Montatura leggera lenti perfette. Ottima idea per avere un paio di occhiali in più da sfoggiare senza svenarsi. Consiglio
Monika K.
Rücksendung muss man selbst bezahlen, ohne Sendungsnummer wird diese dann auch leider nicht bearbeitet. Super schlechter Kundenservice und ehrlich gesagt keine Ahnung, wie da Rücksendungen verarbeitet werden, nicht anhand von Bestellnummern...
Response from FirmooOct 7, 2025
Hallo, Es tut uns sehr leid, von Ihrem unangenehmen Einkaufserlebnis zu hören. 😔 Es tut uns wirklich leid, dass es für Sie nicht reibungslos lief. Wir bieten derzeit keinen kostenlosen Rückversand an und verstehen voll und ganz, wie frustrierend das sein muss. Mir ist auch aufgefallen, dass Sie zwei Bestellungen aufgegeben haben und beide Größenprobleme hatten – wir entschuldigen uns sehr für die dadurch entstandenen Unannehmlichkeiten. Da wir noch keinen Anprobeservice anbieten, empfehlen wir Ihnen dringend, beim nächsten Mal die Größentabelle auf der Produktseite sorgfältig zu prüfen. Wir werden Ihr Feedback auch an unser Team weitergeben, damit wir uns weiter verbessern können. 💛 Firmoo Kundenservice Firmoo.de
