FirmooReviews of firmoo.com

Be aware if you have a BVD measurement on your glasses! Also be aware if you want to speak to someone on the phone! I have placed an order with Firmoo for the first time. Their system allows you to add your basic prescription, SPH, CYL, Axis, PD, ADD, but doesn’t not ask you any additional questions about your prescription. I added all those details and paid. After enquiring with their customer services about some frames I had selected, they asked for a copy of my prescription. Which I sent. They then came back to me to tell me that they couldn’t fulfill my order because I had a BVD measurement on my prescription. It’s the first time I’ve ever had a BVD number so I didn’t know what it was, but as they did not ask for the information when I’m entering the prescription details, one would think they don’t need it. If they needed it and it was important then one would assume they would ask for it to place the order, right? It’s lucky I had enquired about the frames otherwise they would not have known that I had this on my prescription because they don’t ask for it. Now they are saying I need to cancel the order but because it’s in ‘processing’ there is a fee to cancel. A fee that I don’t feel I shouldn’t have to pay because they are the ones instructing me to cancel. They haven’t made it clear at the ‘prescription entering phase’ that you can not place an order if you have a BVD measurement. It’s hidden in their FAQ’s but people rarely read these unless they have a query. It should be much more transparent especially as they consider it such vital information. So now I have to cancel with a fee. However, when I try to cancel it’s saying that my refund will be sent to my Ayden account. What is an Ayden account? I paid by debit card? Given I don’t know what this is I have tried to call them BUT their phone lines don’t work. Just some American voice asking you to call back at 7am ‘Southern time’. There are ‘Southern times’ all over the world. So they are impossible to reach. They take days to reply to email. So now I don’t know if I should click the cancel button because I don’t know how I will be refunded. AND YOU HAVE TO WAIT 30 DAYS FOR YOUR MONEY BACK WHEN YOU DO FIGURE OUT HOW ITS BEING REFUNDED. Really bad service - not transparent around prescription limitations/requirement, want to charge you a fee to cancel when it’s them choosing to cancel, can’t speak to anyone and have to wait an unreasonable time to get a refund… if you can work out how you are going to be refunded in the first place. AVOID. THERE ARE MUCH EASIER AND MORE PROFESSIONAL ONLINE OPTICIANS WHO WILL MAKE A PRESCRIPTION WITH A BVD MEASUREMENT.

Great service, and even better customer service. Firmoo means: above and beyond. I am very happy with my experience with them

Nous avons commandé ma Femme et moi chacun une paire de lunettes ( avec ordonnance).... c'est une catastrophe,aucune des deux paires est adaptées à notre vue.... fiasco total. On se demande si quelqu'un sait lire une ordonnance chez eux... A éviter absolument..

Glasses are great nice looking and fit will be back for more 😁 only downside was they took a week longer to arrive

Meine dritte Brille von Firmoo bekommen. Auch diesmal SERVICE 5 Sterne, QUALITÄT 5 Sterne und Versand etc. 5 Sterne. Von dem perfekten Service könnten sich die Optikerläden eine Scheibe abschneiden. Super. DANKE Stefan

I've ordered 2 pairs so far and have 2 more on the way. Both pairs my prescription has been perfect, no"walking up a hill" adjusting when you look down. They're affordable and reliable, I've had no issues with my orders or receiving them.

My family and I have been using this company's services since 2018, and I've never had an issue. I love their wide assortment of products, their very affordable pricing for lenses and frames, and I'm personally satisfied with the overall consistent quality of what I've received over the years. Delivery time frames have improved over time, and communication is always on point. This company has been my go-to business for prescription eyewear ever since a co-worker told me about them. I highly recommend doing business with Firmoo! :)

Son unos timadores. Pedí unas gafas graduadas, cuando llegaron no veía bien. Las he llevado al oculista y NO ESTAN GRADUADAS. 0 en los dos cristales. No pidáis aquí es tirar el dinero