FirmooReviews of firmoo.com

Response from FirmooFeb 9, 2026

Hello Nolan, Thank you for bringing this to our attention. We sincerely apologize for any confusion and frustration caused. Please kindly note that our ready-made prescription sunglasses are set as single-vision distance lenses by default, as noted in the ordering process. Therefore, your order was produced as single-vision distance lenses accordingly. If you require single-vision reading (near) lenses, please contact us after placing your order so our lab can adjust the prescription as needed. We have reviewed your case and confirm that our customer service has provided you with a voucher. We have also temporarily paused your new order and will contact you to double confirm whether the glasses are intended for distance or near use before resuming production. Our team will reach out to you via email within the next 24 hours to confirm this detail and ensure your replacement is made correctly. Please check your inbox (including your spam or junk folder) for our email. In the meantime, if you prefer immediate assistance, you are welcome to contact us via our 24/7 online live chat for real-time support. Thank you for your patience as we work to resolve this for you. Sincerely, Firmoo Customer Support Team

Response from FirmooFeb 6, 2026

Hello Claudia, Thank you for reaching out and sharing the details of your experience. We sincerely apologize for the stress and disappointment caused. Please kindly understand that the total delivery time includes both processing time and shipping time. The express and standard shipping differ in the logistics method after the glasses are shipped. Glasses are categorised as medical devices and require careful processing, quality testing before they can be shipped. For detailed information on our current processing time, please refer to our help center page here: https://www.firmoo.co.uk/help-p-220.shtml The total delivery time to the UK via express shipping is 8–14 days currently. We will endeavour to ship and deliver all orders on time, but there are occasions that delay will occur due to reasons like lens defects, postal strikes, public holidays etc. If delivery exceeds this timeframe, we will refund your shipping fees. Sorry that we're unable to locate your order based on the information provided here, we can't review your previous communication and order details. We suggest you to contact our customer service team directly via Livechat (24/7) with your order number. They can access your order details and do their best to expedite the process where possible. Thank you for your patience and understanding. Sincerely, Firmoo Customer Support Team