Firestone Complete Auto CareReviews of firestonecompleteautocare.com

Tried to rotate tires. Even though the tires had enough tread to pass the state inspection Firestone would not rotate them. They tried to up sell me to buy four new tires. My old tires still had 5,000 mikes left. Why buy from Firestone in the first place if the fail to support proper maintenance? They force you to throw away 10% of the value of the tires they already sold you.

I've been a customer for six years and until recently I had nothing but positive feelings about bringing my family's cars there for service. The past service is why I'm giving them three stars instead of one. Earlier this year I took my 2015 Audi a3 to them because I couldn't put gas in the car. They replaced the fuel pump, but the problem persisted. Had to take it to Audi and they replaced the fuel tank which resolved the problem. Recently I had my car towed to Firestone-Skyline because it was overheating. They replaced the radiator, but it continued to overheat. Had it towed to Audi and they replaced the thermostat and water pump assembly. Problem solved. Why didn't I take it to Audi to begin with? Because Firestone-Skyline had given me such good service and their rates are less expensive. And location-wise Firestone is a lot closer. I don't plan on taking any of our three cars back to this store and have learned the hard way that if my car is having a major mechanical issue it's wise to take it where I bought it. For tires and oil changes I recommend Firestone, but nothing else.

Firestone in Waldorf, Maryland, if you cannot stand and watch your work being done…..RUN!!! Had my tires rotated, not even sure now if they rotated them or gave me an oil change. My tire light was on when I took the car in told ADAM, at the front desk. Five minutes later after I left, my light kept coming on and off took my vehicle to tire plus and found out there were 2 nails in both tires. Take your car elsewhere!!!! Tire Plus was GREAT!!!

Worst place I've ever gone to have tires installed. Took 2.5 hours to have my tires installed with an appointment. Front desk person had an attitude problem. Tires were not properly balanced with old weights left on. Only a few of the five rubber valve stems were replaced. Two of my tires need rebalancing. My tires should have been torqued to 105 foot pounds. They were torqued down with an impact wrench to between 130 and 150 foot pounds. The tech told me he torqued them down to 100 ft. pounds. He used a torque wrench set to 100 foot pounds after they were already torqued down to 150 foot pounds with an impact wrench (lol). I''m an amateur mechanic who's worked on cars for 40 years. I wouldn't go back to this place if they did the work for free!

BE AWARE DON'T GO to this FIRESTONE!!! 217 SE 6TH AVE IN DELRAY BEACH, FL what a shame I didn't read before the reviews. The manager Norman it is very rude and nasty like the reviews says, Very unprofessional and unwilling to resolve my issue, he literally HANG UP THE PHONE on me. Brian and a Mechanic named Georges are terrible as him. - They overcharge to change a new pair of "economic" tires and they added services I wasn't aware until I paid. - My car has a loud clunk noise that wasn't there before entering this shop and a back tire that they work on it is crooked. - My car alignment wasn't done properly. - We were in a rush and asked how long it will take, they said max an 1 hour 30 minutes. But took longer because they didn't keep us update that 1 tire wasn't in the store, so we stay out of necessity but now we REGRET that decision. - I WAS YELLED BY THE MECHANIC GEORGES, I told him that I asked Brian that I wanted to take pictures underneath my car that he said yes, the mechanic didn't respond but when I tried to walk towards the car, he start yelling at me very nasty and disrespectfully. Neither told me that I'll have to be escorted which I found out when I approach Brian and that's when he said that he forgot to mention it but didn't escort me, no apologies or helped me to take the pictures. We are pretty sure they did something to my car either for retaliation or just to charge us more to fix it. SO PLEASE DONT GO TO THIS STORE!!!!!

I brought my car here they’re diagnosed it, then spent $600 for replace part and have frontend lined, then had the exact same problem. The guy said don’t worry we will take care of you so I called dealership to price part, 148.00, they went to purchase that part and gave it to me at “their cost”. So I paid 250 for a 150 part. They then Charging me the shop labor at full price to put on the second part, $500.00. For the misdiagnosed part and this is helping me out. So $1100 in and I’ll see if that actually fixed it. Now mind you I told them the first stab didn’t fix before I left which imagine my frustration. Long story short this place takes a wild guess of what’s wrong say they will take care of you but beware I promise that just because they have extended hours don’t mean it’s the best option unless you want to waste a bunch of money. This place sucks. Disorganized and unsafe work areas as well. I took a trip out into the shop. Best advise just don’t go there, unless your from their corporate office to try and line this place out. I set here looking at reviews, im surprised they are in business and stay busy. I guess if you need oil change and tires and don’t mind paying more then they stay open late and on weekends.

The receptionist, by the name of Brandon, is extremely rude. Ive been back and forth about problems with my car that THEY caused, and they acted as if they didnt want to help me AFTER I paid over a thousand dollars. They are unprofessional and extremely ignorant. On top of that, they don’t know what they’re doing. I will NEVER spend my hard earned money at this establishment again!

I’ve used Firestone on Glenwood ave, Raleigh twice. First time they forgot me. They told me they would fix my tire within 30 mins. I waited for an hour with a 9 months old baby on my lab. And the service agent, who seemed confused and incompetent made some excuses and 15 mins later a mechanic fired the tire in 15 mins. Second time my company car was flat. And I had to visit the same store unfortunately. The dealer said they would figure out what to do and they would call me back I told him it was important that we got the car fixed the same day or the next day They called me but unfortunate I was not available at the time. So I called them back 9 times (9 times!!). Nobody answered. Next day I went there to pick up the car. But they had not fixed it. I talked to the employee and he said that all 4 tires were to be replaced and they didn’t have the specific tires in store. They told us that the phones were out of order. And he just ignored my question about why he only called med once. They should be communicating directly with my company, but refused to do so. So my company just told me to find another dealer. Bad service, incompetent employees and unable to handle simple requests. Don’t go there!