Firestone Complete Auto CareReviews of firestonecompleteautocare.com

Eric Maldonado and Sydney Wells in Henderson Nevada we outstanding. We had a guard underneath our Subaru that was hanging down from damage cause on I-40 potholes. Brought it we brought our Subaru in and they removed the guard without any cost to us. They were very helpful and honest. I highly recommend going to Firestone Complete Auto Care in Henderson nevada.

Total waste of time to try and get an appointment scheduled #543012 in Mobile Al, which is near the Mall. I've tried, as I have other locations in AL to do it online. UNLIKE other locations, I never heard from them about accepting the appointment. Other locations like Birmingham and Huntsville? Accepted within 10-15 minutes. NOT this one. Guess they really are doing what others say-too busy looking at their phones (ahem, Mike H) to tend to customers. Every time I go by there, the parking lot is full and it makes me wonder about the safety of the location-not sure I would leave my car there overnight when they are 'too busy' to get to it. Besides being too busy on his phone, you will find Mike H a tad bit snarky when dealing with people.

Re: Firestone - 7752 Denton Hwy., Watauta, TX. Firestone said they work on Lexus cars all the time. I took my car to have a starter replaced. The car developed a whining noise after it got it back. I had it towed to Firestone. They said it was the power steering pump. Replaced it. Car continued to whine worse. Took it back to them. They said it was the alternator. Replaced it. Car whined worse. Finally, they said they didn't know what was wrong - asked us to take it to Lexus dealership to diagnose it - and they'd "make it right." Their words. Lexus said the after market power steering pump was installed incorrectly and leaking fluid badly,. The after market high pressure line was not installed correctly as it was routed and touching the upper intake support bracket. It had NONE of the support mounts transferred from the O.E. hose to support it! The after market alternator has a bearing noise at start up and will have to replaced. Firestone's solution: "We'll give your money back." What? After ruining the car? I contacted the Attorney General's office in Tennessee. Corporate's answer: "We'll give your money back." Run from Firestone! This is not the old "Firestone" that we used to know. If you read the numerous reviews online - these people have a pattern of ripping people off. I'm hoping this review saves others from the mistake I made by going here.

This Hickory Hollow location should not desire any star at all. The worst service I ever have. Maintenance for my car including axis and brake, after 3 week and I drive on highway on the back home. The car was cracking noice. Stay in Clarksville one night and Clarksville location find out the Hickory Hollow installation had not done correctly and I could be dried on highway if I am in middle somewhere and the car can not stop. Supposedly Hickory Hollow should call me what is everything happening and how to take care. They never did and not helping on what they did. Can not reach the manager all the time and employee can not get the manager as well. Poor service and worst management service center I never had.

I would give zero or 1/2 stars if they were options. I have gone to firestone for simple oil changes several times now only to have my “low oil pressure” light ding shortly after having a oil change because the oil leaked out because they did not seal the plug and filter properly. This has now happened FOUR times and I will NEVER use them again! This past time my NO oil pressure light was on and vehicle almost stalled several times because most of the oil leaked out yet again. I’ve had no issues getting the oil changed in this vehicle anywhere else…I was lucky to be near a service center this last time or I would’ve needed been towed or worse, my engine could have blown…After bringing this to the store and regional managers attention, all they did was be arrogant and hang up on me and avoid talking to me so I called their corporate office and I have an open case with them and now the claims department rep and manager do not want to speak to me they only want to play email tag when it’s convenient for them. I am seriously considering calling NBC 10 Philadelphia on them and having them investigated the fact that I have no issues anywhere else prove this is a fire stone issue and nothing else! Incompetent and don’t give a damn about their customers! I suggest going somewhere else for your service needs

Run, run and run. Firestone Auto Care is not a good place to go for your car repairs. Their specialty is tire not car repairs. They'll do and say anything to get their expensive tires and new brakes in your car and what ever car trouble you had will remain unfix. I got a charge for $1,800 for tires I did not pick and not authorized and all my tires were good and they replaced them with the most expensive ones without giving a choice nor asked me and my car battery had zero car battery issues they changed it to a new experience one again without asking me. In 35 years of owning cars and maintaining cars from NY, Mass, FL, Firestone Auto Care in Somersworth New Hampshire running by these two thugs a Greg Store Manager and a Patrick, District Manager are the worst experience I've had. Greg is a jokester a liar a Con man he's so unreal they moved him to another location. His boss Patrick is a pure narcissist a racist who tells you "All complaints comes to him and him alone there is no one above him to help you and his words are final". The Japanese that always care about their Brans and own Firestone Corp should fire these two. I've reporting them to the New Hampshire State Attorney's General Office. Hopefully, other victims like myself can bring a law suits and help stop this nightmare.

I want to give zero stars on Firestone complete Auto Care. I made an appointment but the store employee said 6 customers were ahead of me. Firestone's website allows booking your appointments for a particular time even if many customers already occupied the same time which causes a very long waiting time at the shop. The store posted a sign to get 5% off when you apply for the store credit card and also one employee from the store confirm the 5% discount so I applied it but I didn't receive the 5% discount. In-store prices are higher than online quoted prices but the store refused to honor the online quoted prices. Stay away from the Firestone store

This company is very dishonest. I bought a drive train warranty from them. The engine went out before the warranty ended. They first wanted all my maintenance records. I gave them the papers. They said all seals and gaskets are not covered and any damage from them going bad. The rings were determined to be the problem and they said I had to pay $2000 to tear it down to the problem then they would send out an inspector to evaluate it. Guaranteed they will find a reason not to cover it!!