Firestone Complete Auto Care - New Tires, Full Service Vehicle Maintenance & Car Repair Shop - batteries, brakes, oil change, alignment & engine repair.
Firestone Complete Auto Care (firestonecompleteautocare.com) has 286 customer reviews on Five Star Index, with an average rating of 1.6 out of 5.
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286 approved reviews, newest moderated first
MD EMRUL E.
I can't believe that they became such dishonest. They did not do this PKG: 02 TIRE ROTATION W/ OTHER SERVICES at Store# 028266. They promised but skipped this. They hiked up prices for all services but this dishonesty is so frustrating
Jody
As a woman alone in the car garage, it was a horrible experience they never followed up. They did not care that their mechanic, Luke Provolsop let me go with all the tires and balanced, and all the dashboard lights on. Do not go here. It's really a Chinese company and they do not care about us. Thanks.
Steve A.
I brought my vehicle into a Firestone location in Plainfield, IL for tire replacement though a 3'rd party warranty. The warranty company needed pictures of the tires. The manager said that he was to busy and threw the keys back to me.
Frank J.
$650.00 Oil change at the location of 10380 W Colfax Ave, Lakewood, CO 80215. I took my car to have an oil change on 02/27/2023. They stated that my oil plug on my oil pan was stripped. How could that be, the oil would of been leaking. Their were no leaks prior to taking my car in to their shop. The mechanic showed me the so-called stripped hole of the oil pan plug. It did not look stripped to me. Then I approached the Manager at the time and suggested that they should tap it and retread it to a slightly bigger size. The mechanic stated that he could not do it. I said to him that it could be done. Then the manager stated that they could not find a tap big enough to perform the task. I knew this to be false. Then they stated that they would have to replace the oil pan itself. I stated that I could not afford it. Then the manager stated that they would wave the labor costs only. I told them to go ahead with the repair. Then four days later, the store manager, "Andrew Dubois" stated that they could not wave the labor costs but that he would deduct $100 from the cost of the oil pan. Then he suggest they tap it to retread the hole which would be temporary. So of course, I told him to go ahead with the replacement of the oil pan because I did not want a temporary fix. Then when Susan the manger came back on shift, she stated that they will need another part for the oil line. Then I called back the next day to see what the status of my car was. Susan then stated that they received the wrong oil pan and the mechanic won't be back in until Friday which was four days later. By this time, they have had my car for two weeks. I'm real frustrated by now. Then they stated the next day my car was ready. They also stated that my front brakes needed to be replaced. This was a total lie because I hired a mobile mechanic and he stated that I had at least 10,000 miles left on the front brakes. Also, they disconnected both of my sway bars and the nuts were removed to secure the sway bars. They also stated that I needed a new battery which was a total lie also. I removed the battery myself and charged it myself. It charged up fully to 12.9 volts and read good battery. What a rip-off!
Jesse S.
Bought tires at the time they talked me into the ResolvAuto, said I could pay off the tires anytime and drop the ResolvAuto. Liars, buyer beware. Its a scam. Reporting it to BBB. Also dropped my car off at Firestone to get new wheels aligned, James is at the midlothian Firestone is not just rude but genuine A!!!!!!. NEVER GO TO FIRESTONE ON midlothian.
RayV
Absolute HORRENDOUS job by Firestone. False Advertisement. Told at shop 0% percent interest for 6 months if you pay off. Turns out there is a caveat...I paid $100 over the minimum and ZERO was taken off promotional balance!!! I call Customer Service was told only can pay promotional balance in last 2 months??? !!!! What the hell is this garbage??? No money over the min payment can be allocated toward the promotional balance. So basically the entire promotional balance can ONLY be paid within 60 days prior to expiration. Otherwise they get the entire interest that was accrued. Just another shady business practice. Won't be going to Firestone anymore !!
'Lia M.
Different store, different service. While I had a pretty bad experience with a millennial service associate recently in central Ohio - and I posted it - Jesse, the store manager here in Louisville, was awesome about rectifying the problem created by the store in Dublin. Jesse was polite and warm-spirited, and took care of the service problem created by the different store in a different state. I would say he went above and beyond.
Ana C.
I took my car and to firestones to fix my passenger ball joint and axle And I paid 1,100 dollars and they finish the job I wen home and the next day I couldn’t drive the car and I took it back again to the Firestone and then they told me that nothing is wrong with the car they said they test drive it and stood with the car for few of days and so I took the car when I went to work I heard a clunk and the steering wheel I couldn’t control it I was so upset then I took it to another mechanic and he ask me who worked on my car and I told him Firestone and he said that I was so lucky that I didn’t had an accident because when they did the alignment they left all the screws loose I was so scared I’m never gonna bring my car to them and I spend a lot of money there I’m not going to recommend nobody the Firestone from wolcott road in Waterbury ct