Firestone Complete Auto CareReviews of firestonecompleteautocare.com

I visited the Firestone store in Livingston NJ today to have a flat tire checked up, and had met the worst and rudest front desk and mangers ever in my entire life. I really felt the manager was preparing to punch me in the face at certain point. They also trash talked Costco for allegedly selling used tires as new. If you want to compete with big business, start with your attitude treating your customers. I sincerely advise nobody go to their business anymore unless you want your day ruined.

My work truck had an alternator give up suddenly on a Friday afternoon, and the only place I could limp it that said they could get it done (quickly) was the local Firestone. I have an aftermarket warranty that I understand adds a level of difficulty for them, but the company wasn't contacted until the following Tuesday. The warranty company denied the alternator Firestone had, since they were charging $924 for a simple Duralast 200A unit. Now they're ordering an OEM part that won't arrive until 6 days after I have them the vehicle, charging the max my warranty will cover, then adding an extra $350 up-charge on the part that I'm stuck paying for. That's 6 days, an OEM alternator being charged at about $800 dollars, and one hour of labor charged at $134. Oh, and the best they could offer me was a discount on a rental car after 4 days of communication

Bought a car for my son on Carvana (great experience). Had the car for a couple of weeks and it wouldn’t start. It was still under carvana a warranty so I called to find a covered repair shop. Had the car towed to Firestone in Douglasville, Ga. Told them it was covered under warranty. They had the car for over a week never heard anything. I called to check the status . John who is the manager told me if they fixed it it would be over $700. I again told them it was under warranty. He told me that they did not accept or participate in carvanas warranty program. I asked why they didn’t tell me that a week ago. He hung up the phone on me. (I guess he’s a little sensitive). So o had to call a tow truck to have it taken to another shop. They would not release the key to the tow truck driver saying money was owed on the car. The did not repair anything and again I had told them it was under warranty before they did anything. When I called carvana they verified that the Firestone was a approved shop. They have a national contract with Firestone. I had to have carvana rep call the shop to notify them they are approved in order to get them to release the car. I will NEVER go to Firestone again if this is the way they do business.

Tire plus referred me to Firestone direct because they didn’t have any appointments left. Firestone direct came out and did the oil change. I thought I was good to go! I drove it to the beach about 300 miles away and every time I turned the AC on I would smell gas. When I got home I reached out to Firestone direct and told them about the smell. They had a guy come out to check under the hood and we both found out that my cap was left off after an oil change. My car stopped in the middle of the highway and now I’m playing cat and mouse with their claims department. I haven’t drove my car in two weeks because I decided to take that referral from tires plus. Do yourself a favor don’t use this company. If anything happens they will not take responsibility and take care things. Good luck!

Brought my car in because of wasn't picking up speed, the air stopped working and the car began overheating. When I brought the vehicle in, the engine light was NOT on. $2100 later these issues were supposedly "fixed." (Engine mounts, one converter, fan replaced) When I picked up the car the guy tells me "she overheats by a hair, just make sure it doesn't overheat while in idle.) The day after picking up my car I start it up and the engine light is on as well as the battery light. I had a warranty on the battery, so I took care of that myself. Engine light went off. Okay.. I notice the car is still overheating and shortly after that the air goes out again. I bring the car back and their telling me that don't know what's wrong with it. They refunded me 260 for the fan, but that's it. The car still doesn't pick up speed and I'm just out $2100.00. robbery. If you can't tell me what's wrong with it NO work should have been done on the vehicle. Now I'm being told it "could be" electrical issues. If that's the case, you can't even say with certainty that the converters we're the reason the car wasn't picking up speed. I had already told them both converters were replaced within this same year! I also had the engine mounts replaced within the same timeframe. If you think there's an electrical issue causing me to replace the same parts over and over again, how can you justify the work you did? Why do the work knowing it won't solve the problem, charge me and then tell me after you've gotten your money that you don't know what the problem is,that it may be electrical? This is wrong to do to hard working people. I'm a single mother of four. I took out a title loan to get the car fixed, so I can't even sell it now. This cost me more than the $2,100 you took from me.

I bought tires for my car at Firestone, the price they gave on the internet was about 50 bucks lower than when you go inside and they give you the out the door price, upon completion of the install they tell me the car now needs to be aligned which it was a tiny tiny bit off and charged another 100 dollars for a two wheel alignment. This was not my first time at Firestone, had taken other cars there and the sales person always comes back with a service paper telling me the car needs this or that and i should get it done now. I personally am finished with this company, everyone knows that buying 4 new tires is a punch alone then to hit me with another 100 for a two wheel alignment which in my opinion my other tires did not have abnormal wear. Came in with cash and ended up having to use a credit card because of the extra charge. I was livid!

A nice man passing through the parking lot who put a plug in my flat tire told me to have it checked. I went to Firestone. The man there told me that I have to buy four new tires because he can't fix the one that was plugged. That was ridiculous because just four months ago I heard the same thing from the guy at Pep Boys. They said that they had to replace all the tires because they always have to be the same size on a 4-wheel drive car. I paid much less there than the Firestone guy quoted. I told him to put the tire back on so I could go to Pep Boys. He refused. He said that he couldn't put air in it because I used a bit of Fix-a-flat before it was plugged. Fix-a-flat wouldn't even come out of the can. After it was plugged I went to the gas station and put in air that took it from 17 to 32 pounds. So I knew that was rubbish. I was not going to be able to leave Firestone without four new tires so I got them. The bill was over $800. When I went to the Ford dealership a few weeks later I asked about this business of buying four tires to replace one. He said that I could have bought two. I guess I will go to Ford next time.

Estaba bastante molesta por la demora en poder solucionar un problema en una gama, soy clienta casi 20 años, ahora estaban falto de personal, pero gracias a Oscar Manager me soluciono todo lo más prontamente, su amabilidad y profesionalismo me mantienen como CLIENTE POR SIEMPRE. Gracias Oscar