Firestone Complete Auto CareReviews of firestonecompleteautocare.com

I had an appointment on a Saturday but we ended up having a horrible storm and all the power was out in the area for days. Nate the manager of the Mentor, Ohio store got a hold of me when everything had settled down, he couldn't be anymore helpful and got me in to take care of me. I have dealt with him in the past and didn't know that he still there. He's always been friendly and courteous. Thank you Nate

I should of read the reviews first before I took my car there . But I did not . Then my next mistake is that I did not stay around to make sure that my car was being worked on and how long they really had car in the shop . Did you know that the Firestone in mill creek , was . Will charge you for leaving your car there in the parking lot ( They said that all shops do .) WRONG they don't all do that . They also love to upsell , they also like to charge you for services they did not do or that you do not need . I could go on and on but I think you get that I did not like there service . So if you do go there I would watch them check your bill and stay around so you can see if they really did work on your car . Just my option . Hope you have better luck then me.

My emails to Bridgestone Support (edited to meet character limitations-my apologies for the wordy review): Sunday, 8/13 To whom it may concern: After many deep, cleansing breaths, I can now express my experience with your scheduling dept... I am certain I have a fuel leak & my A/C randomly cuts out. I called yesterday Sat 8/12 what I thought was the store we do business with to make an appt. A very nice lady, clearly not in Phoenix, answered my call. We scheduled a diagnostic for Sun 8/13 at noon. Later in the day, I received an email stating that my appt was moved to Wed 8/16 at noon. No prior notification or approval - just rescheduled. My husband called & spoke with the scheduling dept & was able to schedule it for today Sun 8/13 at 11am at a different store not too far from us. When I arrived, I was was informed that the lead mechanic is off today & would not be able to take us. I assured this young man that Firestone's seriously flawed scheduling process is not his fault. He was able to fit us in on Tue 8/15 at 8am. So, now I have to drop my car off tomorrow for repairs on Tue. As a card-carrying member of Firestone since 2004, we have been loyal customers to your company. Never have I ever had such low-quality service. I can't even blame the 2 individuals we spoke with on the phone. Clearly, they're just doing their job, but CONFIRMING a date and time is misleading & unacceptable... (unfortunately, my message cut off) Aug 15, 2023 I showed up at the store this afternoon to drop my car off for service tomorrow & was informed that they won’t have a diagnostic tech tomorrow or EVER. He explained that there are 2 locations that have diagnostics, but this ain’t one of ‘em. This time I do hold the gentleman who made my appt yesterday fully responsible. He should have known, based on my issue, that a diagnostic test would be needed (even I knew this!). So, now I have to wait 2 more days for service. Watching my gas gage plummet & popping ibuprofen like Skittles due to the gas fumes I’m breathing in not to mention my A/C randomly cutting out again this afternoon sparks zero joy. Oh! And now I have to reschedule my doctor appt Wed. because I won’t have transportation. I don’t get it. My husband is ready to tap out & find a different place. I just want my car fixed by the company I’ve trusted with our automobiles for years. I really hope Firestone will do the right thing & ensure this negative & totally unacceptable experience doesn’t happen to another loyal customer. August 16, 2023 I received a voicemail from regional mgr Jeff yesterday. I called back & left him a message-No response. I am a respectful, understanding woman who has reached her threshold of frustration. Thank you again for your attention to this matter. Aug 18, 2023 Hello, Since I never received a return call from Mr. Murray or any further communication from anyone, I guess we're done here. Thank you for your time. I'm done wasting mine. On 08/24/2023 Hello Jason, I appreciate your responses to my never-ending challenges with Firestone. YOU have done your job. I have not received a response from Mr. Murray nor have I received any communication from corporate. Even though I need more work done on my car, I have made the decision to move on. My loyalty ends today. Clearly, Firestone does not value their long-time customers. However, I really hope they find some level of value in my initial feedback regarding the f@*ked up scheduling process and staffing issues. ****** CS Jason responded to my litany of emails promptly with the same response – sorry, understand my frustrations, someone will contact me. The repair service we've received has usually been fair & efficient. However, since they installed the fuel pump, my car is chugging gas like it's on a bender. While I usually get nearly 500 miles to the tank, I'm at 3/4 of a tank and have only driven 28.2 miles since filling up 2 days ago. Something is seriously wrong. The biggest bummer is I will have to go there to resolve this issue.

I took my car in for an oil change. I was given an 11:00 appointment and was told my car would be ready by 1:00 as they only had 2 cars ahead of me. I called at 3:00 and it had not been taken in to get work done yet. Was told they were finishing up on the last car and would be ready to start on mine within a half hour and it should be ready by 4:00. I called back at 4:30 and was told it was ready and I asked why I was not given a call. Was told they were on "other phone calls". Really????? Is this how you treat customers? I go to pick the car up and there is only one person in line getting help. There are 4 people behind the counter. Two are on the other two available computers doing whatever and the fourth person is on the phone. After 15 minutes, I'm still waiting in line while the lady being "helped" is still flirting with the guy behind the counter. Finally, after the lobby starts getting full, the person gets off the phone and opens the second line up. I let them know how disappointed I was at their service (or lack there-of) and they could care less. I was told they are helping all their customers and I pointed out that they are helping none of them. Their customer service is non-existent. I am sad to say that this is the type of service that we have experienced at the Vero Beach, FL site for quite a while. We purchased tire there and would go there for oil changes and get tires rotated and balanced for free. Come on people! This should be a simple task to complete. Unfortunately, it is not -- at least not for this location. This will be the last time we will ever, ever go there. I guess this is the norm with this location. If I could give this review lower than a 1 star I would. I cannot explain how horrible their service is there. AND THEY JUST DON'T SEEM TO CARE! My advice to anyone in the Vero Beach area it to stay away from this store.

I purchased tires in 2020 with guarantee of 70,000 miles. I brought in car to check air pressure and ask about life of tire. I was told that they should be replaced. I only have 20,000 miles on tire. Well according to the service tech these tires were manufactured on 2017 and tires only last 5 years. Why would a company sell a consumer 3 year old tires? Or even tell you that at the time of purchase. And to top it off he was unprofessional and rude. STAY AWAY FROM FIRESTONE. TERRIBLE EXPERIENCE. I was a long time customer but no more.

CAME IN REQUEST THAT TIRES GET ROTATED, 2 FLAT REPAIRS, TIRES WAS NOT ROTATED NO PLUGS FOR FLAT REPAIR, WHILE WAITING IN LOBBY WHITE LADY COMES IN AND NEED 2 FLAT REPAIRS AND HE OFFERED TO GO PICK UP TIRE PATCHES FROM ANOTHER STORE, I HAD A APPT. FOR 2 FLAT REPAIRS BUT I COULDNT GET MINES DONE BECAUSE IM BLACK I GUESS. SO NOW I CUT MY CFNDA CARD UP NO MORE FIRESTONE FOR ME. DIFFERENT STORE I had to leave a review I come in often for alignment for my vehicle which is under warranty and there is a new guy named Brent there is so rude and I will never be back unorganized, rude I really want to have. 1 on1 with him, I'm contacting corperated. 2ND VISIT CAME IN FOR ANOTHER ALINGNMENT AND A TIRE ROTATION DROPPED CAR OFF ALLL DAY AND THEY NEVER DID THE ROTATION REALLY PISSED ME OFF I HAVE 150 A PIECE TIRES/ UPDATE CAME IN 7/21 ON A CARRY IN WITH A NEW TIRE, I TOLD THEM I WANT MOUNTED ON RIM VAVLE STEM, AND BALANCE, WHEN I PICKED UP THEY TOLD ME 20 BUCKS I SAID THATS IT I ASKED DID U BALANCE IT AND HE SAIDS YES AND I GET TIRE HOME AND NO WHEEL WEIGHTS AND VALVE STEM LEAKING. PAID WITH FIRESTONE CARD I WOULD CUT THIS CARD UP BUT IM GO TO INDY TIRE BECUASE I SEE YALL HIRE ANYBODY.

Gave the price up front and fixed the alternator/back lights for a little over 500.00 with the military discount.

Went to @FirestoneTires this morning for an oil change. The employee, Jose, told me I could not have my firearm in the store. I told him no problem that I would put it in the lock box in my vehicle. He told me, " You can't have it in your vehicle either." I was very cordial and polite and told him I have been coming here for years, and I've had no problem with my firearm on me. He then told me he didn't give a sh!t and to "get your ass out of my store with your firearm and don't come back." You got it! I got out of your store and will never come back! And I am taking my entire fleet of vehicles with me and canceling my corporate credit card with you. 🖕#FuckYouFirestone