Firestone Complete Auto CareReviews of firestonecompleteautocare.com

Terrible customer service experience big rip off scam beware beware beware!!!!!

I did an oil change and tire rotation at this branch. After the service, I started experiencing a noise when I went past a speed of 50 mph. Within a couple of days, I drove back to Firestone to report the issue. The mechanics reviewed the oil change level and told me that everything was perfect, assuring me that the oil change and tire rotation would not cause this issue. However, I insisted that the issue was present and asked them to at least sit in the passenger seat to identify the problem. They then told me that the noise was due to a bearing issue coming from the front wheel. I scheduled an appointment with the car dealership since my car is under warranty, hoping that the bearing replacement would be covered. The dealer checked it thoroughly and identified that during the tire rotation, the Firestone mechanics had interchanged the rear-side cupping with the front side. There was no bearing issue, and the noise was due to the Firestone mechanics' mistake. They recommended replacing the tires because of this. I am totally unhappy about this. Firestone should have identified the issue when I brought the car back the second time. This shows the incompetence and lethargy of this Firestone branch. When I went back to Firestone, instead of acknowledging their mistake, they offered me a few credits and made me pay $152 for the front tire replacement. This entire experience was a total mess created by them and is ridiculous. I would not recommend this store to anyone.

I've been going to them for years since I bought tires for my jeep and had a good experience. Since then they screwed me over around every corner. Replacing a tire is about 300 -400 after labor and tax. If a tire can be patched that's saves you a ton of money. A) they told me I had a nail in my sidewall that couldn't be patched. (Fair I saw it in my tried but there could have been a second one) B) I bring my wife's car in for a flat. The invoice says "flat repair patch-plug". Good thank your Firestone, 6 months later it's flat again I bring it back to Firestone they tell me they can't find the leak because it's filled with fix-a-flat now I need a whole new tire. I brought it to a shop paid and waited an hour so it could be fixed right. If I wanted to full it with slime I could do that in my driveway. Now the labor costs for a new tire are going to have to include scraping that crap out of tire. You can't trust any shop. I brought it to meineke they said they patched it and sent me home and it was flat in a hour. I'm sure they have good tech that work there but I haven't found any. Any other shop I go to can't be worse than here they can only be as good or better. The guy behind the counter Elijah helped as much as he could he was professional and helpful. I've just had too many bed experiences here.

Took my vehicle in on July 6th Firestone in Spring, TX (Champion Forest & Louetta) because my left rear tire pressure light was on. A mechanic claimed to have "patched" a leak. I came in and set for 3 hours for a tire patch. Unfortunately, the tire pressure light continued. I could not bring the vehicle back because of Hurricane Beryl power outages in the area over the following week. The service I received was subpar with men who exuded chauvinistic attitudes toward fixing a car that belonged to a female. They did not seem to give a damn about fixing it right the first time. I believe instead of patching the leaky tire, they simply aired it up intead. This could have been dangerous, had I evacuated and been on the highway out of town (which is what I informed them I may need to do). The services have declined substantially over the last several years.

I’ve been to the Firestone in Raleigh NC, on Glenwood Avenue. Never go there. I took the car there because it was having issues cranking. They told me that it was normal for all cars over twenty years old. They were wrong. I took it to NTB, and the problem was the coil packs. I ended up paying $140 for an incorrect diagnostic. They refused to take responsibility. Another time, they told me my fuel pump need to be replaced, after installing the pump myself, it turned out to be the fuel injectors. Again I spoke with the service manager, to no avail. I wasted my time and money because of their incompetence. Instead of compensating me, they offered me a discount on tires I don’t need. Horrible experience.

June 24, 2024, representative who scheduled firestone tire installation for Wednesday June 26, 2024 at 11 O'clock at Miramar Firestone Service. Spoke to him between 5:37PM to 5:41PM on Monday so assumed was getting tires installed. According to him there where 5 tires at the time. Arrived a few minutes earlier than scheduled and lady rep. had no idea who was scheduled for the 11 o'clock appointment as a matter of fact she mentioned there was no appointment scheduled for me. Between the lying person who called on Monday June 24 and the person who supposedly checks customers in was as clueless as they come. Never return to this substandard establishment with lying personnel who work for Firestone at Miramar auto care. Plus I wasted about a quarter of a tank of gasoline for nothing. Only one person was waiting for a vehicle and they were not even close to busy. Keep up the bad work Firestone!

This store will sell you services you don't need, and then they won't stand behind their service when they do something that causes your car issues. I brought my car in at 68,000 miles, and they told me I needed new spark plugs. I didn't know at the time that spark plugs were supposed to last 100,000 miles. And a mechanic was telling me I needed it, so I listened. 8,000 miles later, the end of a spark plug (that this Firestone installed and told me I needed) broke off into the 4th cylinder because a technician tightened it too much, and the end of the spark plug cracked. I drove around for ~8k miles before the spark plug finally broke off, and now it has ruined my engine. So, I wouldn't even be in this position if they A) wouldn't have sold me a service I did not need for another 33,000 miles and B) if the technician would have done their job correctly. My dad is a mechanic and worked at the highest-grossing (and privately owned, aka, not corporate) Firestone in North America for over 20 years as their head mechanic. One reason they were the highest grossing is that people from all over our state would come BECAUSE my dad is an honest man and because he wouldn't sell someone something they did not need. I would not recommend this Firestone location to anyone, knowing what I know now. I am also a woman, and the woman at the front desk said to me, "Maybe you can talk to your dad and he can explain it in a way that you can actually understand." I know I am a woman, but I am not an idiot. I have a degree in Physics and understand mechanics very well. I also understand that something can crack, but it won't actually break until enough force has been applied over time. Again, I wouldn't be in this situation if I wasn't sold a service I did not need. I have had issues with this store before, but because it was "under new management," I decided to give it another try. After they came "under new management," they installed windshield wipers wrong; when I went to use them while it was raining, the rubber part flew off, and then the plastic part scratched my windshield. They also forgot to reset my oil life (I thought maybe they didn't change my oil, but I checked it and they did). And they have not rotated my tires before and claimed they did. I know they also have to reset the tire sensors, but they didn't even rotate them, and I knew that because of a mark I put on one of my tires. Another thing I think people should know: A corporate Firestone works like this: a mechanic recommends replacing x fluid. Then the person upfront will type that into the software, and the software will give them a bunch of other recommended services related to replacing fluid x, to add to your ticket. So now your mechanic only recommended "replacing x," but the person upfront (who earns commission) will also tell you, "You need a flush of x as well." So now, you think you need this done in conjunction. Now let's add another layer: mechanics and technicians work on a set estimated time per service; a.k.a., billed labor time. So, for this fluid replacement, the mechanic only gets paid for their labor time. If a service takes longer than the set standard, the person doing the labor doesn't get paid for the extra time. So there is this value system that has been cultivated in corporate Firestone that ends up being mutually beneficial between the person upfront and the person in the back. This also drives up how much the store itself makes. All of which screws over the customer for the benefit of a billion-dollar company. You may want to say, "But at least the employees are also benefiting." Let's do a thought experiment on that: Remember how I said my dad ran a non-corporate Firestone, and it was the highest-grossing location in North America for 20 years? Well, they didn't do things the corporate way. They paid their technicians, mechanics, and service members fairly, and it cultivated a team of awesome professionals who wanted to do right by the customer. They were not incentivized to screw over the patron. Thus creating trust and community, and that is EXACTLY the reason that this store was as successful as it was. Corporate Firestone ended up purchasing that Firestone, and they implemented the "corporate way" of doing business, and within the year, it was no longer the Firestone it was. My dad ended up leaving because he hated screwing people over. He opened up a shop and took all of his loyal customers with him, and he is now the proud owner of an amazing shop with loyal customers across state lines.

Downloaded your coupon for the $29.99 oil change, valid through 06/30/24. Scheduled an appointment. Showed up on time to the N. May Avenue shop in OKC. Was then told by the counterman that (per his unseen boss) the coupon was no good for my 2006 F-150. For some unknown gobbled-gook reason. The cost would now be $79.99. Declined and took my business elsewhere. Did not want to reward your dishonesty. I don’t appreciate being scammed like this and plan on telling others about my experience.