Firepitsurplus is listed under Decoration & Interior.
Firepitsurplus (firepitsurplus.com) has 165 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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DAVID A.
The product we ordered appears to be fine. The only hiccup we had is miscommunication from the shipping companies as our order sat on a dock in our town for a week and required at least 4-5 calls to finally get it delivered.
Response from FirepitsurplusMay 26, 2026
Thanks, David. Glad to hear the product is working out. Sorry again for the carrier’s delay and the hassle with delivery. If you need anything at all, we’re here to help.
Mrs R.
Loved the experience due to multiple reasons... 1) quality product, 2) good communication, 3) well packaged and professional delivery!
Response from FirepitsurplusMay 26, 2026
Thank you, Mrs. Ryan. We really appreciate you calling those out. Glad everything from communication to delivery met your expectations. Enjoy your fire pit, and let us know if you ever need anything.
Kim M M.
Good delivery and service. Takes a bit of effort to unpack wooden crate/pallet to ensure no damage.
Response from FirepitsurplusMay 26, 2026
Thank you for the feedback, Kim! Glad the delivery and service went well. We know the crate can take a bit of work to open, but it’s there to help make sure everything arrives safely. Appreciate you taking the time to share this.
PETERJOHANNESSEN
great product
Response from FirepitsurplusMay 26, 2026
Thanks, Peter. Glad you’re happy with the fire pit. We appreciate your support.
Philip L.
Looks great…delivery was excellent
Response from FirepitsurplusMay 26, 2026
Thanks, Philip. Glad everything arrived smoothly and that you’re happy with the fire pit. We appreciate you choosing Fire Pit Surplus.
Arlynn H.
I absolutely love my fireplace insert. Jess and the customer sevice was absolutely wonderful, easy to deal with when I had mistakenly ordered one part too many! Return and refund handled professionally. I am so glad I waited the 3 months for the insert to finally arrive!
Response from FirepitsurplusMay 26, 2026
Thank you so much, Arlynn. We’re really glad you love your fireplace insert. Jess will be so happy to hear this. We appreciate your patience with the wait, and we’re glad everything worked out smoothly with the return and refund. Enjoy your stove, and thanks again for sharing this.
Michael K.
Delivery was a month late and when I did receive it it was damaged, now have to wait another 2 weeks for replacement parts.
Response from FirepitsurplusMay 26, 2026
Thanks, Mike. We’re sorry for the delay and the condition it arrived in. We’re working on getting the replacement parts out to you as quickly as possible and appreciate your patience.
Kirk S.
Sent wrong stove first time damaged panels blower did not work I have unhappy customers and did not receive refund on first stove need to send it back and get refunded let me know where to go to send back stove not happy with your service will go somewhere else from now on please contact me to get this resolved
Response from FirepitsurplusApr 9, 2026
Thank you for reaching out, and please accept our sincerest apologies for the frustration and the issues you have experienced with your orders. We want to resolve this for you immediately; however, we are a bit confused regarding the specific details of your request and the sequence of events regarding the return request and damage report. To resolve this quickly, please respond to our email to clarify some matters. Once we have these details, we will provide you with the return instructions and prioritize your refund. We look forward to hearing from you soon.
