FirepitsurplusReviews of firepitsurplus.com

4.6165 reviews
Decoration & Interior

Firepitsurplus

About Firepitsurplus

Firepitsurplus is listed under Decoration & Interior.

Firepitsurplus (firepitsurplus.com) has 165 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.

Also known as: firepitsurplus.com
Website: firepitsurplus.com
Category: Decoration & Interior
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 88% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Firepitsurplus reviews

165 approved reviews, newest moderated first

Nick A.
Feb 22, 2026
Excellent product
Excellent product, service, and price!
Response from FirepitsurplusMay 26, 2026
Thank you, Nick. We appreciate it and are glad you’re happy with everything.
Ed
Feb 17, 2026
Fast and accurate.
Fast and accurate.
Response from FirepitsurplusMay 26, 2026
Thanks, Catalina. Glad everything was quick and on point. We appreciate it!
Yulenka
Feb 17, 2026
Great service
Great service Fast delivery Love our fire pit Thanks
Response from FirepitsurplusMay 26, 2026
Thanks, Yulenka! So glad you’re loving the fire pit and that everything arrived quickly. We really appreciate it!
Lanie R.
Feb 17, 2026
FirePit Surplus Gets an A
Beautiful fire table! And first-rate 5-star customer service from owner Gary and coordinator Tiffany — they were always available, attentive, and good problem solvers. I would give fewer stars to the outside freight delivery service — Hollywood Freight. Our item weighed 350 pounds, and the back and forth re restrictions and their “rules” made for unnecessary last- minute drama.
Response from FirepitsurplusMay 26, 2026
Thank you, Lanie! We really appreciate the kind words and are so glad you’re loving the fire table. We’re sorry for the frustration with the freight carrier. That shouldn’t have been such a hassle, especially on a delivery like that. Thanks for your patience through it, and we appreciate you sharing the feedback.
Ken
Feb 13, 2026
Extreme disappointment
Received a wood stove I ordered with defective paint and notified customer support and they said they would contact supplier and get back to me. It has been a week and I have heard nothing from them.
Response from FirepitsurplusMay 26, 2026
Hi Ken, thanks for bringing this to our attention. We’re sorry for the delay in getting back to you. We are following up with the supplier and working to get this resolved as quickly as possible. Please feel free to reach out to us directly as well so we can make sure nothing gets missed.
DJ
Feb 12, 2026
I think the HT 3000 is going to be…
I think the HT 3000 is going to be great. The problem has been lack of communication. Emails back and they need a website that reflects the order system. There maybe but I couldn't find a link. I don't like to feel stupid if I ask. Never ordered or owned one in my lifetime. I think there good folks but maybe a page on information and ordering.
Response from FirepitsurplusMay 26, 2026
Thanks, DJ. We really appreciate the honest feedback. Sorry for the frustration with communication and the website. That’s on us, and we can do better there. We’re always happy to answer questions, no matter your experience level, so please don’t hesitate to reach out. We’ll also take your suggestion about clearer ordering info seriously. Glad to hear you’re excited about the HT 3000, and we’re here if you need anything along the way.
Raf
Feb 12, 2026
Chat was amazing
Chat was amazing. They were available late in the evening, answered all my question and sent me the invoice to place the purchase. Easy as can be. Our fire pit is everything we could have wanted, looks like a tree trunk. We love it.
Response from FirepitsurplusMay 26, 2026
Thanks, Raf! Really glad we could help you out and make the process easy. Love hearing that you’re enjoying the fire pit too. That Elementi Manchester is a great choice. Appreciate you sharing this!
redrocksgmail.com W.
Feb 11, 2026
Everyone we spoke with was very…
Everyone we spoke with was very cooperative and made it clear they wanted to do business with us.
Response from FirepitsurplusMay 26, 2026
Thank you! We really appreciate that. Glad our team made the process easy and helpful. We enjoyed working with you as well!

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About Firepitsurplus

About these reviews

More in Decoration & Interior

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Excellent product

Fast and accurate.

Great service

FirePit Surplus Gets an A

Extreme disappointment

I think the HT 3000 is going to be…

Chat was amazing

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