FirepitsurplusReviews of firepitsurplus.com

Response from FirepitsurplusAug 18, 2026

Exactly what you want to hear, Solita. On time, as described, no surprises. Appreciate you sharing.

Response from FirepitsurplusAug 18, 2026

Stephen, the packaging is something we take seriously, so that means a lot to hear. And nothing beats a fire pit that actually lives up to what you were hoping for. Enjoy it.

Response from FirepitsurplusAug 18, 2026

Evelyn, under a week from order to delivery on a wood stove is exactly how it should go. Darrel will be really happy to hear this, and we appreciate you spreading the word. Enjoy the new wood-burning stove.

Response from FirepitsurplusAug 18, 2026

Greg, custom-made pieces carry some natural variation in finish, and the color range on these is part of what makes each one a little different. Honest feedback on the bronze tones is fair, and we appreciate you understanding how these are made. The fire pit itself clearly landed well.

Response from FirepitsurplusAug 18, 2026

Nancy, you are right that the delivery service reflects on us regardless of who is handling the final mile. Leaving a crated fire pit at the end of the driveway without a signature, when the paperwork explicitly says otherwise, is not acceptable. It worked out this time, but the next customer may not be as lucky and we are flagging this to the carrier directly. We also hear you on the timeline. Four and a half weeks versus two is a real gap and we appreciate your patience through it. The fire pit clearly delivered on quality, and we are grateful you took the time to lay this out in detail.

Response from FirepitsurplusAug 18, 2026

Robert, well packaged and arriving in great condition is exactly the bar we aim for. Happy to hear it looks as good in person as expected. Appreciate the support.

Response from FirepitsurplusAug 18, 2026

Tammy, a smooth transaction and on-time shipping is what we aim for every time. Love hearing when it all comes together without a hitch. Appreciate you sharing.

Response from FirepitsurplusAug 18, 2026

Cam, hearing that your fire pit has become the centerpiece for patio evenings and family gatherings is exactly why we do what we do. That is the whole point of what we sell. I do want to address the delivery situation though. Nobody should have to negotiate with a driver just to get their outdoor fire pit moved to the right spot on their property. Our white glove delivery service exists specifically to handle heavy units like this one properly, and I would encourage anyone ordering a larger piece to consider it. If you ever need anything for your setup going forward, please do not hesitate to reach out.