Finish LineReviews of finishline.com

terrible transaction experience. Item never shipped or received. Refund received after multiple communications with the customer service department. Do NOT buy from this website.

I will never purchase anything from finish line ever again. I brought the VaporMax Plus Nike , i work 12 hr shift at my job and was excited to buy my new work shoes , that promptly turn to anger and complete frustration . As I opened my package I received ONE SHOE. Seriously.. I couldn’t believe it. It came from the Richmond Heights Ohio Store. I need to ask this , Who in the world does this. ???? I don’t want a refund I want the shoes I ordered and spent 212.00 dollars on.. I emailed customer service and I’m waiting for a response , you can’t treat customers like this and expect to have good business.. Never again

Bad service. We went today to orange park mall store around 4:00 pm and the guy who we ordered the tennis shoes was pending to an outside fighting conversation with another woman who comes to let them knows what happened and we was waiting around 20 minutes and when he came back we ask about the shoes and he said he forgot. We left the store and buy the tennis shoes at foot locker. They lost 160.00. Foot lockers have nice people and good customer service.

The absolute worst company to order from, especially during COVID! I have made several orders and have received a confirmation email from PayPal, but Finish Line never sends me my products. Usually its the shoes that are grab fast items so by the time I will know that my order didn't go through, it will be a couple of days after the shoes are no longer available. I am pissed beyond at this unprofessional, horrible customer service company!

I ordered a pair of white Nike air max 97 for an upcoming trip. I received them timely however when I opened them, there was orange marker or something all over them!!!! I called the store number located on the receipt to speak to a manager. He was rude and arrogant. I will never order online again! In store purchases only.

You can't be a place of business and treat your customers the way Finish line has treated me. Never in my life have I experienced this. Its my first time encountering such horrible customer service. I purchased a pair of shoes and its been 2 months. I have not received anything. Its real simple. I'm the customer. If the shoes aren't available send me a courtesy email and let me know. Issue me a refund. That's the right thing to do. I've talked to customer service and was informed the shoes were on the way. Its been 2 months. Its unbelievable. I want to let people reading this know that you should not purchase anything from Finish Line. This company should be ashamed for the way they treat the customers. You should refund all the money you took from people. Wow, you guys are awful. People can't get a hold of customer service, your employees are lying, your not issuing refunds to people who never received what they already paid for and so on and so on? Make things right. Your a place of business. Start acting like it.

Horrible service order shoes online for curb side pick up. Got e-mail order was confirmed, another email to pick up my order get to store my order was canceled. No email nothing called customer service to be told don’t know why I didn’t get email my my money will be returned in 24hrs but took my money soon as order was placed? Wish I could give a 0 .

I ordered two pair of shoes they never came I was told I would get my refund in 7 to ten days then I was told 14 days I will never order another pair of shoes from them again I’m sticking with Footaction have never had a problem with them