Finish LineReviews of finishline.com

I received a gift card over the holidays to Finish line and have been exclusively ordering from the online app. The format of the app isn't bad, however the selection seems limited compared to Foot Locker or Champs. The sneakers do come on time, however both boxes so far have came pretty rough condition, luckily the sneakers seemed undamaged. Not bad overall but certainly not very good.

Finish line has the worst customer service ever. They do not email your order number for one, then when you call they act like they cannot understand. Finish line do not know how to communicate, then when you ask for a supervisor they hang up on you.

HORRIBLE CUSTOMER SERVICE!!! i’ve been waiting on a refund for 2 mismatch shoes they sent me since November it is now JANUARY 20th no refund and when ask to speak to supervisor they refused to speak with me

I Christmas shopped early and bought a sweatshirt in store for my son. After Christmas he went to wear it and it didn’t fit. When I tried to return it they said the receipt was past the 45 day return limit and couldn’t let me exchange, return or even store credit. Told me to call customer service. Customer service said because I bought it in store they couldn’t help me at all. Not to mention the 2 people I spoke to could barely speak English. So now I’m stuck with a $45 Nike sweatshirt that no one can wear.

This company lacks integrity. I discovered a thief had stolen and fraudulently used my credit card towards purchases today and when I contacted Finish Line immediately to let them know, they refused to cancel the fraudulent order. Needless to say, I'd also contacted my bank and cancelled my credit card earlier, but I let Finish Line know they will never receive my business in the future as they refused to acknowledge fraudulent behavior or do anything about it - all they seemed to care about is receiving stolen money. Truly awful experience dealing with Finish Line. I've never purchased anything from them and will make sure to never purchase anything from them in the future.

Finish line sucks🤦🏼‍♀️ I’ll stick with footlocker and champs. They didn’t even try to resolve my ongoing issue.

Worst customer service. Received a defective pair of shoes. Then I had to return it to get them to send me another one. The box arrived today. It’s two VERY different shoes. They think people are dumb or what ? Won’t buy again.

I would give no stars if I could. Terrible in store customer service. Staff lies about inventory to save items for themselves especially Jordan's. Staff getting paid by customers on the side to get newly dropped shoes.