Finish LineReviews of finishline.com

Finish line i onrario mills ball Worse shoe store I bought shoes from The girl they have as a manager should be talked to or shouldn’t have that position When I asked for her name she was not professional to give it I wonder why ? She knew she gave bad service I am calling Nike letting them that store in my opinion is making the brand look bad I hope Nike will exchange them I want my money back so that store can loose the sale A very upset customer

My daughter opened her Christmas gift and the white NIKE AIR MAX 97 had a pink stain on them. I took them to JD SPORTS and they refused to give me a refund because it was past 45 days. They told me that I could have put the stain on the shoe MYSELF and had to mail the defective sneaker back to finish line. I called finish line and they told me I had to contact the MANUFACTURER! What??? Now NIKE says I have to file a CLAIM??? THE CONSUMER HAS TO FILE A CLAIM WITH NIKE TO GET A REFUND FOR A DEFECTIVE PRODUCT! I PURCHASE A $100 PAIR OF NIKE SNEAKERS WITH A PINK STAIN ON THEM AND I HAVE TO CONTACT THE MANUFACTURER?? What a hassle and inconvenience let alone being told that I could have put the stain on them. DONT TAKE A CHANCE ORDERING NIKE FROM FINISH LINE. THIS COULD BE YOU.

Purchased two items for Christmas gifts on 11/26 . Decided that one was not needed, took it back for refund. Received refund on the item but did not get original purchase receipt back. After Christmas went back to try and return the other item and was told we could not return with out original receipt. Was purchased with credit card. Would not even give store credit. Called customer service number and was on hold for 35 minutes , when finally connected was cut off and and had to call back and wait for another 33 minutes. Finally talked to someone with hardly no understanding of English language . Finally she stated she would email me with a return voucher. Then received a phone message later that she needed more information? I am retired from 49 years in retail and have never experienced anything like this in my life. All we wanted was a refund or store credit for the return rd item. Have credit card statement showing the transaction.

Ordered for in store pick up which stated there was plenty and after holding my money they canceled the order. The store said they haven’t seen that item in there store, so it’s not like someone beat me to the last one. Any orders not recommended.

I was super hesitant to order shoes from finish line based on the reviews on this site. But they had the last pair of Nikes that my son wanted in his size that I could find anywhere! So- I ordered, and I’m so glad that I did! They communicated clearly and delivered quickly. I am so glad that we have the shoes my boy wants for Christmas! Thanks Finish Line!

Finish Line customer service sucks.I called about a cancel order and why they didn't return my refund. I got 3 different ppl saying 3 different thing and on top of that they all hung up on me. And then when I called back to speak with a supervisor they left me on hold for so long. I will never shop here again. And I hope no one else does. They full of crap.

Customer service is not something this company knows. I ordered items online, was charged and nothing has ever shipped. I have called twice to discuss my issue and it's like talking in circles to India. I recommend purchasing direct from Nike or using a valid wholesaler like Dick's.

I came to buy 4 pairs of shoes at the Salomon Pond Mall store, in Marlboro Massachusetts, having a bad experience with the guys who run these places...they practically ignore you and don't serve you in a friendly way...store rubbish. .. little professionalism...