Finish LineReviews of finishline.com

Finish Line has taken everyone's money over the holiday and did not send any merchandise! If you don't have the ability to fill the orders then DON'T TAKE THEM!! You can't get through to customer service because too many people are complaining!! You guys suck and you need to give anyone who did not get their items by Christmas their money back!! Y'all are crooks!!

Difficult if not impossible to reach a live representative to resolve shipping status issues. Poor communication, inventory management and shipping operations. Items noted as “shipped” had still not been delivered to USPS after 7 days of me being notified item had shipped and representative had no idea when this would be resolved - rep stated they could not find any information in their system. I learned the Second item was out of stock only after speaking to the customer rep. This had not been proactively communicated even though the order had been in place over a week. I am awaiting refund as I cancelled my order. Ready to dispute charges with credit card company if not credited within 72 hours which is timing provided by customer rep. This operation is a disaster and would not recommend wasting your time and money on this disreputable business.

HORRIBLE company. Ordered online, size was too small. Went to store with receipt to exchange, and employee rudely said I cant exchange because no order was attached to my order number. I looked it up myself, it CLEARLY is. Store worker was rude and soo unhelpful . After calling the company and being on hold almost 2 hrs I learned what a dysfunctional company this is, and how poorly run.

There is a lot of fraud activity at this location. i wish i would've read the reviews before making a purchase. I never received my order and getting a refund has been a hassle. this morning i wake up to money being drawn from my account from finish line!!!! I called customer care, and they weren't much help. PLEASE SAVE YOURSELF TIME AND MONEY DO NOT ORDER FROM FINISHLINE

Held my payment or over a week with the status for the order processing. Then Finishline cancelled the order and kept the shipping cost

From in-store service to calling customer service, they need to fully follow the process of serving the customer. I returned some shoes I ordered online to the store, and it was through Afterpay. The refund was never processed. I called customer service, and they verified it would be processed. It never processed. The fact that it takes 25+ minutes to speak with a rep over the phone is a sign that they have issues. Your staff needs to be retrained. I am still waiting on my refund

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Terrible do not order from them coming from a sneaker head….. They send wrong shoes, WORN shoes !!!!!!! Never again will