Finish LineReviews of finishline.com

I had to give them 1 star because it wouldn't let me review if I didn't, but i would give them 0. The inability to get an order correct when placed online is the norm, and trying to get your funds returned is an even greater odyssey. They always have an excuse why they need to restart the 3-5 day wait period and after 9 days, still no refund.

Ordered two pairs of shoes online. Received a box from Finish Line with protein powder in it, not the shoes I ordered. I contacted customer service. They apologized and sent me a return label. I sent the package back expecting a refund. A month later, the same box arrived on my doorstep with the protein powder in it. I contacted customer service. They were supposed to resolve the issue and refund my account. As of today, no refund has been processed. I am very frustrated and will never buy from them again.

Awesome people

I went into the store and asked for a pair of shoes that was $80. After getting to the register the shoes rang up for $110. Went and got the shoe with the tag that say $80, they pulled the tag off in front of me and said that was the wrong price for the shoe. Told me because it was a Jordan that they couldn’t override the price even though it was marked for $80.

Bought a pair of Nike Vapormax, purple shoes a week ago. Ran on the road with the shoes and the left shoe hurt my foot. Tried to return the shoes at the Freehold Mall store and the manager wouldn't take them back. I offered to do an exchange for the Flynet shoe with no success. Every running store I purchased running shoes takes returns ie Foot Locker, Road Runner Sports etc. Do not recommend buying any running shoe at Finish Line unless you're 100% sure you want it. The Manager at the Freehold Mall Finish Line wasn't very understanding or helpful.

I got shipped the wrong size shoe not once but twice. This has been the worst shopping experience of my life. Customer service was unhelpful and unable to resolve my situation besides just getting me a shipping labels to send the shoes back. This was not my error, this was the company’s error. now I have to spend my time to return the items and I didn’t get the shoes I wanted. This is a major inconvenience for me, I will not be shopping here again, and I will be telling everyone I know how terrible the finish line experience was for me. Take note, if a company/brand makes a mistake, you apologize and you fix it. You do not put it back on the customer.

The Under Armor 3Z6 shoes are ideal for basketball, I like how they support my ankles, they are comfortable and they give me agility. It does not slip easily, it has a good grip on the floor, and the aesthetics are magnificent. It is the first purchase that I make in the Finish Line store, I liked the ease of handling the page, the package arrived on time and in perfect condition. I would buy here again. First purchase from Ecuador.

customer service is located in india. i sent an email to get an update on why my package was late. they canceled my order and said it would take another 4-6 business days to receive. i purchase the shoes well it advance for a upcoming trip. now i dont have the shoes. i dont have my money either. i had contact my credit card company to report the transaction. worst company to use to buy shoes. hope they go out of business for stealing peoples money.