Finish LineReviews of finishline.com

Finish Lines website is terrible! So many glitches still, after all of these years, and all the money they make. The most recent catastrophe, was them sending my items to the wrong address, because although their system asks what shipping address vs billing address, it doesn’t correctly separate the two. After selecting billing, it generates both shipping and billing to same address. To top it off, although my order hasn’t been processed yet, they can’t manually go in and enter the correct shipping address. Furthermore, there’s no option to cancel the order from the website. They entirely suck!!!

Placed an order on 4/28 &still haven't received the shoes. Finally decided to cancel the order. Horrible customer service, did nothing to try & help me. I will never buy or recommend this company.

Two times. Two bad experiences. DO NOT ORDER FROM FINISH LINE. They will lie through email, They will lie to you with your phone calls. Don't waste your time or money.

Excitement filled me with the purchase of a new pair of vapor max. It has now been almost a week and my shoes (sent USPS) are still no were to be located. I’ll never be ordering from them again!

Ordered black jordan shorts, received them with security tag still attached. Called customer service and was on hold for an hour bc a supervisor wasn't available. Told supervisor would do a call back, but nothing. Calls are taken in the Philippines. Don't do business with them.

I received what appeared to be used/worn shoes. Box was mutilated. They advised they were sending replacement shoes and still have not received almost 10 days later. Very poor service and untruthful customer service.

I ordered shoes and they never sent them to me. I talked to 10 different people and they canceled my order without informing me. It is impossible to hold a conversation with one person to figure out WHERE MY SHOES ARE. currently waiting on a refund but i’ve heard they suck with that too! yay to getting scammed $58 as a college student!!!!!!!!

I will never in my life order from this company again! I ordered a pair of shoes that were delivered used and smelling like dog poop!!! ! You can tell somebody swap them out! I Could not get anybody on the online chat said it was not available! Finally when I did get somebody they were totally rude to me. I started the return and shipped it off then got an email at 7 am today saying they got the item and they would refund my card within 7 to 10 days. then late afternoon I get another email stating they are sending out the replacement. Tried once again to get a hold of somebody again totally rude now I have to wait for them to be delivered and return them again! The associate on the phone told me the best thing to do is take them to a store and get a refund there! The closest store is two hours away! This is the worst company ever. I will never step foot in another finish line or JD sport again. I had asked several times to speak to a supervisor and never was able to speak to one! The next step is to report them to Better Business Bureau!!!! y’all need to get your crap together and stop messing with people and their money!!