Fine LinensReviews of finelinens.com

In researching linens online in several sites, I thought I'd found the most beautiful Italian print duvet cover and matching shams; friends to whom I'd sent the photos of this discovery agreed that the bold primary color floral design on white background, "Watercolor Flowers", was amazing! On 04/03/15, I placed my order online, received the delivery in a few days [04/07/15], and opened it with anticipated excitement with friends who happened to be visiting. My dreams were dashed at first site...the background, which [in every photo] looks WHITE, was not even cream or off-white, but a beige that [even to my friends] appeared "dirty" against the bold primary colored floral print! I had also ordered two standard shams which, in this case, were designed in such a way that a pillow is placed inside one-half of this double-sided sham, after which the other half of the printed material folds over the stuffed pillow. This design, in my perception, is absolutely ridiculous [a waste of very expensive material and a waste of time required of the folded section to be straightened each day, etc.] I had been delighted to pay $500 + for this new bedroom linen set; however, on noting the above issues, my shock trumped immediate disappointment. I called Fine Linens. When I phoned and spoke with my Contact, Steven Hirsch [212-737-0520] at Fine Linens, I stated the above-referenced unacceptable issues, and inquired how I might receive prepaid return postage. Mr. Hirsch advised that Fine Linens does not pay for return postage, to which I said that, in my experience, several online companies I use include prepaid return postage. His matter-of-fact response was, "If you placed the order, and got what you ordered but don't like it, why should we pay for you to return it?" I returned my order to Fine Linens that day and paid $11.45 for Priority Mail. I wish your company well but will not order again from you. Thanks for this opportunity to express my issues and reach closure.

Good selection and fast service. I will use again!

I am always impressed with the high quality of service and product from Fine Linens. I can't imagine doing business anywhere else.

We emailed customer service to ask for samples and received a reply in a day and samples in a couple. The sheets were exactly as described in catalogue, beautiful fabric, beautiful finish, and clear, no nonsense return instructions.

This is the third St Moritz by Sferra Blanket I have purchased. It is an exceptional product. Soft, sturdy, washes well, and a lovely addition to the bedroom decor. It's warm but not too warm and a perfect weight for people who like something over them but not too much. Fine Linens fulfilled out order perfectly...received it in a short time with no worries. These blankets are not sold everywhere. Glad to know Fine Linens can supply them for me in the future.

This was my first purchase from Fine Linens. I placed my order and received the product quickly. It was packed properly with no damage. I had been looking for these particular towels and Fine Linens was the only company that carried them. I plan to buy more in the future.

I have been buying from Fine Linens for years and each time they go above and beyond for me. I feel like I personally know everyone who works there. I will never shop any place else for all my linen needs.

The people I talked to on the phone were extremely helpful and accommodating. I was very pleased.