Since 1975, the Hirsch family has been providing high end and custom linens to their clientele around the world. With their flagship store in Manhattan's Upper East Side and a thriving online business, they carry the highest quality linens and a fine assortment of luxury home goods. Providing personalized, prompt attention as well as in-depth knowledge and expertise, clients return to Fine Linens time and again for the exceptional quality, insight and special custom designs that only they can offer.
Fine Linens (finelinens.com) has 710 customer reviews on Five Star Index, with an average rating of 4.8 out of 5.
Also known as
finelinens.com
Website
finelinens.com
Category
Furniture Stores
Location
New York, New York
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 4% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
WARNING: Do Not Buy This Robe if You Have fingernails, Wear Jewelry, Or Have Pets!
I reviewed a robe I bought from a company named Fine Linens and Bath. I wrote a review as the new robe has many pulls. I heard from a company that said they could not find my order. If that was the wrong company that the link took me too, I am deeply sorry.
Response from Fine LinensDec 17, 2025
We appreciate feedback from all our customers; however, I am currently unable to locate the specific order you mentioned. My search in our system did not yield any results linked to your name or email address. Could you please confirm if you placed this order through Finelinens.com?
Update: The customer has acknowledged ordering from a different store but has not updated their review as they previously indicated.
Thank you.
CU
Customer
Poor Description
We purchased a combination of towels and bath mats, from the same manufacturer, same color name and they were not even close in matching.
They did process our return promptly.
Response from Fine LinensMar 22, 2017
Hi
Thank you for your review. I am very sorry you were disapointed in the color of the towels. Unfortunately that sometimes does happen within certain brands with dialot issues. We have reached out to the manufacturer to let them know and they are working on it right now. I do see your order shipped out in 2 days and was returned and credited to you the day we received it. I hope our service was wonderful and you will use us again
CU
Customer
item not yet received, and website not as good as it could be
Hard to review the quality of product when it hasn't arrived. Website is cumbersome.
Response from Fine LinensAug 5, 2016
Hi
I am really sorry about our service but looking back on your order it shows that you ordered the product on the 28th of July and it was shipped out on the 29th. It was also delivered on Aug 4th which is the day before you reviewed our website. It would be wonderful if you can please revisit your review as all our service seemed to be perfect on your order.
Thank you
Fine Linens
CS
C. S.
Purchase of guest towels
Liked the Matouk guest towels. Very disappointed in the presentation from Matouk. The box was four sizes too big for the package of guest towels. A small card tossed in with my message spelled incorrectly. No tissue, no ribbon, just a very big box. Will not gift order with Fine Linens again. I can order directly from the manufacturers too. Fine Linens needs to make it special and in this case, it was not. My mistake.
Response from Fine LinensMay 4, 2015
Hi
I am very sorry that you were disapointed in the way the gift was shipped to you. Unfortunately those were shipped straight from the manufacturer to you. They obviously did not wrap it for us the way they should have. We will certainly be more careful next time when it comes to gift wrapping and shipping straight from them to you. We know this was a rush for your order and wanted to get it out to you as quickly as possible. If you would like we can send you another box along with tissue paper to pack it better. Please let us know if we can be of any assistance. Thanks
Dave
SS
Sheila S.
HARD LESSON LEARNED BY EXPERIENCE
In researching linens online in several sites, I thought I'd found the most beautiful Italian print duvet cover and matching shams; friends to whom I'd sent the photos of this discovery agreed that the bold primary color floral design on white background, "Watercolor Flowers", was amazing!
On 04/03/15, I placed my order online, received the delivery in a few days [04/07/15], and opened it with anticipated excitement with friends who happened to be visiting.
My dreams were dashed at first site...the background, which [in every photo] looks WHITE, was not even cream or off-white, but a beige that [even to my friends] appeared "dirty" against the bold primary colored floral print!
I had also ordered two standard shams which, in this case, were designed in such a way that a pillow is placed inside one-half of this double-sided sham, after which the other half of the printed material folds over the stuffed pillow. This design, in my perception, is absolutely ridiculous [a waste of very expensive material and a waste of time required of the folded section to be straightened each day, etc.] I had been delighted to pay $500 + for this new bedroom linen set; however, on noting the above issues, my shock trumped immediate disappointment. I called Fine Linens.
When I phoned and spoke with my Contact, Steven Hirsch [212-737-0520] at Fine Linens, I stated the above-referenced unacceptable issues, and inquired how I might receive prepaid return postage. Mr. Hirsch advised that Fine Linens does not pay for return postage, to which I said that, in my experience, several online companies I use include prepaid return postage. His matter-of-fact response was, "If you placed the order, and got what you ordered but don't like it, why should we pay for you to return it?"
I returned my order to Fine Linens that day and paid $11.45 for Priority Mail. I wish your company well but will not order again from you. Thanks for this opportunity to express my issues and reach closure.
Response from Fine LinensApr 15, 2015
Hi
I am very very sorry you were disappointed in the items you received, we strive to have the very best images of the products online and most of the time the manufacturer provides us with those images. However each and ever monitor you use to look could look different online, Which may be the case with this one.
As far as the construction of the sham, that is actually how all companies make shams. It is called a French back opening and allows the pillow to go in so you do not see the pillow stick out the side.
I am also very sorry about the return shipping charges, as a small business we offer free shipping on all items right now, however we cannot offer free shipping on all returns right now. There are many companies out there that do offer free shipping but an equal amount that provide you a shipping label for the return and just deduct that from the refund total.
If there is anything else I can do for you please let me know
Dave
JE
Jenifer
not attentive
Placed an order. It arrived incomplete. I called about it. Never received a call back, only received an email from UPS tracking saying a package is on the way. The missing item was shipped ground instead of overnight. Zero apologies, zero call/email to follow up. The order was placed 12 days ago and still not complete.
Response from Fine LinensJun 27, 2014
Hi
I am very sorry you feel like we have not called you back but I can rest assure we have emailed or called you regarding your order. I would be happy to help you right now if you want to email me your order number to [email protected] or call us we can help you right away. Please let me know.
Thank You
RH
Renate H.
I haven't received my order yet
I can't review because I haven't received my order or heard anything about my order
Response from Fine LinensJun 27, 2014
Hi
We looked up your order and it was for a custom item that requires a 3-4 week lead time. It is shipping out to you next week.If there is anything else please let me know.
Thank You
