Fine LinensReviews of finelinens.com

Response from Fine LinensOct 19, 2026

Thank you for your feedback. We take comments about product quality seriously, but we're unable to locate an order under your name, email, or address, so we can't verify this review reflects a purchase from us. If you ordered through a retailer, as a gift, or under a different name, please contact us with your order details so we can look into it and make things right. If we can't verify a purchase, we'll be asking the platform to review this post

Response from Fine LinensJun 16, 2026

Thank you for your feedback. We apologize for the frustration you've experienced with your recent order. Our records show that we did send an email regarding the stock status of your bedding, but we understand that sometimes messages may not be received. We always aim to keep our customers informed about their orders and are here to help. If you have any further questions or need assistance, please don’t hesitate to contact our customer service team. We value your input and hope to provide a better experience in the future.

Response from Fine LinensFeb 8, 2025

While we appreciate constructive reviews. The one above is 100% false. The customer emailed us that there was a pricing error on google where it was showing a sale price that was not listed any where on our website. Since we had no idea about the pricing issue we asked the customer for a screen shot to confirm it. When she sent us the screen shot we did in fact report it to Google shopping services that confirmed on their end it was a pricing error and they are in the middle of fixing it. We apologized to the customer that we cannot match that price as it is a google error but we can certainly offer them a discount on the item if they wanted to order it. In no way did we ever call them "stupid" and we were happy to offer something to make the customer happy for the error she encountered. Its a shame when you try to explain and help that you have to also deal with a nonsense review

Response from Fine LinensDec 30, 2020

Thank you for your review. While we appreciate all feedback on our customer service none of the above is accurate. You filled out the RMA online and the UPS label is automatically sent to you in a separate email. While you may have missed that email or it went to your spam folder we have confirmation from UPS it was delivered to your inbox multiple times. As for the mattress pad, we did receive it back all rolled up in the packaging it was sent it. It was indeed taken out of the package and whether it was laid on your bed or not does not matter. It seems you laid it somewhere and due to an animal in the house there was animal hair all over the pad. In the time of Covid we are taking extra precautions on returns and have to be especially careful when something comes back in this condition. We do everything on our end to clean the product but the condition this came back in could not be done. Again my apologies on returning it back to you but I know honestly if we sent you an item that you ordered online in the same condition you sent it back in you would be appalled. Thank you The Fine Linens Team

Response from Fine LinensAug 27, 2017

Hi Robert I am very sorry you are disappointed in the duty fee when shipping to Canada. Unfortunately we have no control over the duty/taxes when shipping to Canada as that is a charge provided by the shipping company. However we do have a International checkout button and option on the website that you might have missed. If you did click that for checkout it would have given you the exact cost to ship it to your address. Again our apologies as we never want to disappoint any customers and would be happy to look into this further for you Fine Linens Team

Response from Fine LinensDec 31, 2015

Hi I am really sorry the shipment is taking longer than expected as we shipped this package on time from our warehouse. Unfortunately this time of year there are many delays via UPS and that is totally out of our control. Normally shipping to TX takes 4 business days but with the way the holidays worked out this year the last 2 Thursdays and Fridays do not count like that in the UPS system. We strive on our customer service and this delay in shipping really has no effect on our service.