Suzanne
Good service
Good service! I love the napkins that I bought to go with a table cloth that I had already bought..
Since 1975, the Hirsch family has been providing high end and custom linens to their clientele around the world. With their flagship store in Manhattan's Upper East Side and a thriving online business, they carry the highest quality linens and a fine assortment of luxury home goods. Providing personalized, prompt attention as well as in-depth knowledge and expertise, clients return to Fine Linens time and again for the exceptional quality, insight and special custom designs that only they can offer.
Fine Linens (finelinens.com) has 710 customer reviews on Five Star Index, with an average rating of 4.8 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listingShowing 28 reviews with 4 stars · Clear filters
Suzanne
Good service! I love the napkins that I bought to go with a table cloth that I had already bought..
Barbara R.
Great selection of elegant linens. It's a bit challenging to get items returned but it is possible to do.
Response from Fine LinensDec 1, 2017
Hi Barbara Thank you for your review and your loyalty to fine linens. We really appreciate it. Next time you need to return something you can just fill the return form in the link below direct on the website and it will give you exact intructions for the return. Thank you https://www.finelinens.com/sales/guest/form
Judith
An item I received was damaged. While Fine Linens was helpful in resolving the issue, I felt that too much time and effort was wasted while the company worked with the manufacturer to replace my item. I believe the company should have resolved the issue directly with me and then sorted it out with the manufacturer.
Jamie
The return process took a while. They responded quickly when I reached out to them that I had not been credited.
Devra
My merchandise was lovely.
Susan
order arrived very quickly. Just wish there was a discount.
David
Great product but shipping info incorrect
CustomerAB
If I had know that part of my order was backordered I probably would have shopped elsewhere. It would have been a better shopping experience if had known that.
Response from Fine LinensAug 3, 2016
Hi I am really sorry about that. We looked into your order and it seemed the warehouse just forgot to include the shams in the box and it was not actually back ordered which is why the system did not generate a back order email. We certainly do not want to see you upset and hope you will come back to us to order again. We would love to offer you a coupon code for your trouble on you next order Thank You