Fine Linens Reviews | Read Customer Reviews of finelinens.com

Fine Linens Reviews | Read Customer Reviews of finelinens.com

Fine Linens reviews

710 approved reviews, newest moderated first

Laura G.
Mar 18, 2015
fast service
I ordered additional items to match some I already had. I received them quickly.
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Kennedy N.
Mar 18, 2015
Very fine linens
Soft and high quality
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bettina P.
Mar 17, 2015
Back ordered sale item
I ordered some napkins on sale from your February/March sale and it turned out they were not in stock as stated on the on line sale catalogue. I asked that I not be billed for the napkins until they are shipped to which you agreed. I am waiting for them to be charged and delivered in early April. As far as I can tell all is going as expected, but I cannot comment on the merchandise until I receive it.
Response from Fine LinensMar 17, 2015
Hi Thank you for writing a review but I am sorry to see you gave us 1 star. We notified you right away that your items were back ordered and were not charging you until they ship out which you agreed to. I am just curious why we received this 1 star review? It would be great if you can redo the review or wait to receive your merchandise to review our website. I would greatly appreciate it. Thank you Dave
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Sandra K.
Mar 17, 2015
Only buy if you live locally
Wonderful online store and prompt costumer service. It's hard to match colors so if you need to return anything it can cost a lot in return shipping
Response from Fine LinensMar 17, 2015
Hi I am glad you had a great customer service and ordering experience with out store. I am very sorry you were disappointed in the return policy but as of now we give free shipping on all orders. We cannot at this time pay for all returns to come back as well. We hope you order from us again. Thanks Dave
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Nancy M.
Mar 14, 2015
Do you really want my $300?
I ordered a Sferra Duvet Cover and 2 European shams on Dec. 12, 2014. Dave personally emailed me and said that he was out of the black/white combo that I wanted and it was back-ordered until January. I emailed Dave at the end of December to remind him that I was still waiting to hear from him, as I had been billed the $270 without receiving the items. Again, at the middle of January, I emailed Dave, wondering if perhaps he had received the items and had already sold what he received. Now, he said to wait till February......I emailed then and he said, wait till March. Finally, after more than 20 emails and phone calls, I received my order from Fine Linens on March 10!!! Oooops, no----I only received the shams----no duvet cover. After yet another phone call and a promise to send it, I received the duvet cover on March 13......almost 3 months to the day after I had ordered what was supposed to be my Christmas present. Suffice to say, I will NEVER order from Fine Linens again.
Response from Fine LinensMar 14, 2015
Hi Nancy Again i am deeply sorry for the delay in the shipping of your Grande hotel items by Sferra. Unfortunately we have no control over the delivery of the goods that Sferra provides. We would have loved to ship the to you much earlier but they just never came in as expected. We should have followed up with you much sooner but to be honest there was no update to give as we had to just wait like you for them to arrive. Again we hate lose you as a customer and strive for the very best service we can provide. Sometimes things are just out of our control. We would be more than happy to give you a discount on any future order. Thanks and deep appologies. Dave
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Siobhan S.
Mar 14, 2015
Wonderful products, great service and an excellant price make it a pleasure to shop with Fine Linens.
It couldn't be easier and I couldn't be more satisfied when shopping Fine Linens. David is very knowledgeable and helpful.
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Theresa T.
Mar 12, 2015
great product quality and wonderful customer service
I recently received my beautiful towels and bed linens. I was sent an incorrect item in one of my orders. When I called about the mixup with my order, the problem was immediately taken care of. I appreciate the quick response and will continue to order from fine linens and will tell others about this great company.
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Margaret L.
Mar 11, 2015
Excellent choice for bedding
Found Finelinens online. Their selection of quality bedding was wonderful. I received a discount on my peacock alley selection with free shipping. Arrival was timely and I will definitely purchase from them again.
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