Fetch Pet RxReviews of fetchpetrx.com

Response from Fetch Pet RxMay 8, 2026

Hi there, we understand how concerning it can be when there’s confusion around prescriptions, autoship settings, and medication changes for your pet. We’ve reviewed the account details and would appreciate the opportunity to speak with you directly so we can walk through the order history and address any remaining concerns. We understand medication needs can change over time, particularly with dosage adjustments. Our team has reached out and would be glad to continue working toward a resolution. Please give us a call at 877-299-0893 at your convenience.

Response from Fetch Pet RxMay 8, 2026

Hi Sandra, we’re glad to hear the claims process has been easy and that the updates throughout the process have been helpful. Keeping members informed every step of the way is important to us, and it’s great to know that’s been your experience.

Response from Fetch Pet RxMay 4, 2026

Hi Kathy, We’re glad to hear the process has been so smooth for you and that us coordinating with your vet has made things easier. It’s great to know your pet’s medication is arriving quickly and without any issues.

Response from Fetch Pet RxMay 4, 2026

Hi Carla, We’re glad to hear your claim was processed quickly and that the reimbursement was smooth during such a stressful time. It’s great to know the coverage provided peace of mind for both emergency and ongoing care. That’s exactly what we aim to deliver. We appreciate you taking the time to share your experience.

Response from Fetch Pet RxMay 4, 2026

Hi there, We understand that managing autoship prescriptions can sometimes be challenging, especially when medication needs change over time with your pet’s weight and dosage adjustments. We appreciate you bringing this to our attention so we could review the situation with you directly. If you need any further assistance with your autoship settings or future orders, please don’t hesitate to reach out at 877-299-0893—our team is always happy to help.

Response from Fetch Pet RxMay 4, 2026

Hi there, We understand how disappointing it can be when shipping takes longer than expected and tracking updates don’t come through as anticipated. To provide some clarity, your order was processed and a label was created shortly after it was placed, though there was a delay in carrier pickup which impacted the overall timeline. We recognize how important it is for tracking information to be timely and accurate so you can follow your delivery with confidence. We’ve reached out to connect with you and would appreciate the opportunity to review this further. Please give us a call at 877-299-0893.

Response from Fetch Pet RxMay 4, 2026

Hi Jeff, Thank you for taking the time to speak with me today. We appreciate you connecting with us. We’re sorry to hear about the delay you experienced in receiving your order, especially after the earlier confusion with your prescription. Based on the tracking information, there appears to be a gap in the carrier’s transit timeline, which has impacted delivery. If you have any further questions or need additional assistance, please don’t hesitate to reach out at 877-299-0893.

Response from Fetch Pet RxMay 1, 2026

Hi Marilyn, We’re so glad to hear our team was helpful and that your medication arrived in a timely manner. It’s great to know your pet insurance is helping offset costs and making things a bit easier. That’s exactly what we aim for. We appreciate you taking the time to share your experience, and if you ever need anything, feel free to reach out at 877-299-0893.