Cindy S.
Fetch Pet RX Horrible to Deal with
I found dealing with Fetch Pet RX horrible. You have to call them after your prescription ships to obtain an invoice so you can file with insurance. With today's technology you would think an invoice is attached to the order. I was getting Vetsulin for my diabetic dog which was supposed to be shipped next day air (according to their website) and even though the website as of today states it will be shipped next day air it seems there was a policy change. I received prescription medicine (Vetoryl) shipped in a US Mail bubble envelope with the boxes smashed inside the envelope and one of the blister packs out of the box. They are difficult to deal with and require way more actual phone calls than it should to accomplish anything. They are not the lowest price and often have hidden charges. When you call customer service it is nothing more than excuse after excuse. 11/20 I called about the Vetsulin not coming next day air and was told the website had not been updated. Well as of today it still states vaccines and temperature controlled medicine ships next day air. i would never use Fetch Pet RX again. They lost a customer that spent over $400 a month on prescriptions for my dog with Cushings and Diabetes. My only recommendation for FetchPet RX is to avoid at all cost.
Response from Fetch Pet RxFeb 3, 2026
Hi Cindy, We know how challenging it can be when shipping details and order information don’t align with what you were expecting, especially when you’re managing ongoing prescriptions for your pet. To provide some clarity, invoices are available upon request and can be provided by our team for insurance reimbursement as needed. Temperature-controlled medications are prepared to maintain product integrity during transit, and delivery timelines can vary depending on carrier service levels and order timing. We appreciate you taking the time to share your experience, as feedback like this helps us better understand customer expectations and identify areas where clearer communication is helpful. If you’d like to review any questions about invoices, shipping options, or autoship timing, our team is available at 877-299-0893 and would be happy to assist.