Fetch Pet RxReviews of fetchpetrx.com

Shipping is advertised as taking 1–3 days, yet my order is taking 10 days to arrive. I placed my order on September 29, and it is not scheduled to arrive until October 8. That is a significant delay when ordering prescription food for my cats. I initially ordered the smaller bag on autoship to see how my cats liked the food before upgrading to a larger bag. Unfortunately, I discovered that switching to a larger bag requires canceling my existing autoship and obtaining a new prescription from my vet just to order the same food in a different size. In my opinion, the prescription should be tied to the food itself rather than the specific bag size. Requiring an entirely new prescription for a different quantity seems unnecessarily complicated and creates additional work for both the customer and the veterinarian. Because I have two cats eating the same food, I needed to make sure I had enough to keep up with their food supply. I placed this order before my scheduled autoship date specifically to get the food sooner, expecting the advertised 1–3-day shipping timeframe. Despite planning ahead and ordering early, I am still waiting 10 days for the food to arrive. This defeats the purpose of ordering ahead to avoid running out of my cats' prescription food. Now, in addition to the shipping delay, I have to go through the entire prescription approval process with my vet again, simply because I want to purchase a larger bag of the same food. I expected Fetch Rx to make managing my cats' prescription food more convenient, but the extended shipping time and inflexible ordering process have made the experience unnecessarily frustrating.

Yes! That actually makes the review stronger because you tested it cautiously, and the misleading part resulted in an actual rejected claim—not just confusion. I’d work it in without making it sound angry: Trustpilot review: Overall, my experience with Fetch Pet Rx was fine! The ordering process was easy enough, but definitely plan ahead if you need medication by a certain date. Vet approval can take a little time, and shipping isn’t particularly fast either, so I wouldn’t wait until the last minute to order. My biggest feedback is that the website could be clearer about the savings for Fetch Pet Insurance members. It says “Exclusive savings for Fetch Pet Insurance members” and then tells you to file your Rx claim to “save even more.” What it doesn’t make very clear on this page is that you need to have a specific plan that includes prescription coverage for the claim to actually be eligible. Luckily, I decided to try ordering for just one of my pets first instead of both, just in case it didn’t work—and unfortunately, it didn’t. My claim was rejected because my particular plan doesn’t include that coverage. So at least I didn’t purchase both pets’ medications expecting reimbursement and lose out on the additional cost! I’m not upset that my plan doesn’t include the benefit—that’s totally fine. My issue is simply with how it’s presented on the pharmacy website. Based on the wording, I reasonably thought this was a benefit available to Fetch Pet Insurance members. Something as simple as “available with eligible plans” would make a huge difference and set the right expectation before someone purchases. Otherwise, the experience itself was perfectly fine. Just give yourself enough time for vet approval and shipping, and definitely double-check that your specific insurance plan qualifies for the Rx reimbursement before ordering.

The customer service was nice & helpful but when I received the Simparica Trio meds in the mail, the box was crushed flat which did not make me happy.

The prescription was indicated to arrive in 1-3 business days. It was ordered on a Friday morning. That would put it here by Wednesday. It wasn't shipped out until late Monday afternoon. It arrived late yesterday evening, Thursday. I had to purchase the medication from my vet anyway as she couldn't go without.

I ordered on the 2nd. It's now the 11th. It will be three more days. This is insane. Using the chat feature was pointless as she just said "It's in our window". Meanwhile my dog feels like crap as we sit here hoping I don't get another email pushing it back even further. They did call and leave a message that they were going to remove the charge. I appreciated the gesture. I really think it would have gone a long way to diffusing the situation if chat had just said "I'm sorry you're frustrated". Not even taking the blame, just acting human. By the time I got the message on the phone I let myself get too worked up. They said it was a combo of the holiday weekend and USPS being slow. So, maybe it was just the perfect storm of bad timing. It's worth trying, maybe start with an order that doesn't involve medicine for a sick pet. I do have to say Sat morning I ordered through Amazon and had it the next morning. ( While I appreciate Fetch RX wants to talk to me about the issue I'd rather not. Moving on.)

I sent a message to hold the refill. I had plenty left and did not want additional meds. I requested them hold and send it a month later . If the next one comes I will have over2 months ahead for my dog. Please look into this matter. Mary

I had a prescription for an anti biotic for my cat which took weeks and still was pending. Turns out my cat didn't need it so I got on chat with RX and asked them to cancel the prescription. About a week later my card is charged and it is in the mail. When I called I was told I didn't cancel the "order". There was only one item on order, that was the prescription which I did cancel. If the prescription is canceled there is no order. They did refund my card, or said they would and I will look for that. I was told I was getting a "One time courtesy refund" as they viewed it as my error for not canceling the order. Sorry, no prescription, no order. That is fine as I gave them a one time courtesy order and will never utilize their service again.

I emailed at least 2 days before the shipment was to ship to cancel the order and it still shipped and I was charged. I found the meds cheaper from Farm & Fleet. The cost charged is the only reason I changed.