Fetch Pet RxReviews of fetchpetrx.com

Response from Fetch Pet RxOct 16, 2026

Hi there, we recognize how concerning it can be to receive a product with damaged packaging, and we appreciate you bringing this to our attention. We've received your review and would like the opportunity to look into this further. We're currently attempting to locate your account so we can review your order and address your concerns. Please respond to our Trustpilot request for additional information or give us a call at 877-583-1815, and our team will be happy to assist.

Response from Fetch Pet RxOct 13, 2026

Hi Dean, we're so glad to hear you're enjoying the value Fetch Pet Rx has to offer! We truly appreciate you choosing Fetch Pet Rx and taking the time to share your positive experience. We look forward to continuing to serve you and your furry family members!

Response from Fetch Pet RxOct 12, 2026

Hi Ellen, we're happy to know you had a positive experience with Fetch Pet Rx! Making pet care more convenient and providing dependable support are important to us, and we're glad our team could be there when you needed us. Thank you for choosing Fetch Pet Rx and for taking the time to share your feedback.

Response from Fetch Pet RxOct 9, 2026

Hi Natalie, we understand how important it is to receive your cats' prescription food on time, especially when you're planning ahead to ensure they have a consistent supply. To provide some clarity, your order shipped on October 1 but experienced a longer-than-expected transit time with FedEx, resulting in delivery on October 8. Regarding your Autoship, because your existing prescription allows for unlimited refills, a new prescription is not required to switch from the 4 lb bag to the 8 lb bag. We also confirmed that your new Autoship for the larger bag has been established and the previous subscription has been suspended. We've attempted to reach you to discuss your experience. We appreciate you bringing these concerns to our attention and would welcome the opportunity to speak with you directly. Please give us a call at 877-299-0893 at your convenience so we can review the shipping delay and address any remaining questions.

Response from Fetch Pet RxOct 6, 2026

Hi Cindy, we’re glad to hear your order arrived on time and that the ordering process was easy! Providing a simple and reliable experience for you and your pet is exactly what we strive for. Thank you for choosing Fetch Pet Rx and for taking the time to share your feedback!

Response from Fetch Pet RxOct 5, 2026

Hi Debbie, Thank you for taking the time to speak with us about your experience. We understand how concerning a delivery delay can be when your dog relies on daily heart medication. During our conversation, we reviewed the tracking information and confirmed that the shipment experienced a carrier delay while remaining at a distribution center for several days, resulting in delivery being delayed by one business day beyond the expected timeframe. Given the importance of maintaining your pet’s medication schedule, we recommended obtaining an interim supply locally while the shipment completes its transit. We appreciate you speaking with us and giving us the opportunity to review the situation and provide guidance.