Fetch Pet RxReviews of fetchpetrx.com

The customer service woman made the process of my dogs first prescription easy! Love that! I didn’t have to jump through hoops! Very efficient. The way it should be.

See the other post my wife wrote regarding the poor service. Our most recent delivery ended up being delivered several days after her post. Fetch Rx asked us to call. We did and ended up being hung up on after waiting for a live human. We have heard the excuse that they base delivery on business days. Well, our order was placed on a Friday, we have enough common sense to understand the business day aspect, however a shipping label was created on the day the order was placed. The USPS showed that package was still sitting at Fetch Rx up until Tuesday then sat until Thursday. So their delivery is poor at best. I highly recommend using your local pharmacy for long term meds and urgent meds. Rx plus offers a discount card for pet medications as well. Again if you have a pet who needs urgent medication such as ie: antibiotics, insulin, anti- seizure meds, steroids, etc use your local pharmacy. Delivery has been an issue each time we have ordered. Our first Fetch Rx took a month to be delivered. Nightmare Delivery issues.

*** UPDATE J UNE 11,2026: We reached out and we're hung up on. Poor customer service from the fetch customer service pharmac **** Delivery is a serious nightmare. We have placed to orders and have had serious issues with medications being delivered in a timely manner. My furbaby is undergoing chemotherapy and has been experiencing seizures as a side effect and as a result requires medications for the seizures. The first prescription for seizure meds were filled at a local pharmacy in case we had an issue with confirming the scripts with our oncologist. Ironically not an issue with verification from Onoclogist. Then Fetch Pet Pharmacy sat on a script that was filled and a USPS label made on Friday the 5th. The meds were picked up by USPS at 10 pm on the 8th of June with a promised delivery of June 10th. Due to all of the pharmacy issues we have made 2 trips to the ER vet to pick up enough anti seizure meds to get her through to the date of delivery listed on both Fetch and USPS. Our first issue with medications was it took Fetch Pharmacy. Submission of the first scripts was on May 1, 2026 it took till May 11th for them to verify the prescriptions from Oncology. 10 days to verify with Vet Oncologist. We called out Oncologist per Fetch, after we called Fetch to inquire about the hold up. Per Fetch after we called we were asked to reach out to the Oncology Department and ask if they had received an e-mail and requests for verification to which our Oncologists Pharmacy Technician stated nothing had come across asking for verification. Our Oncologist is the only Oncologist if the practice. After verification we recieved her medications on the 21st is May. That was a whole 20 days we went waiting for medications. The Fetch Insurance is awesome; HOWEVER, their pharmacy leaves a lot to be desired. 2 trips to a Vet ER for emergency fills of medications due to a failure to receive medications from Fetch Pet Pharmacy in a timely manner is inexcusable at best. I do not believe employees of Fetch and their pharmacy would be to happy if it were their pet. Again the Insurance itself is awesome. We have learned it is a safer bet to use our local pharmacy because we can count on getting our pets medications on time with no hassle or delay.

I like the fact that I don’t have to worry about forgetting to order the flea and tick protection my little Schnauzer needs as it comes automatically each time before I run out, Thank you Fetch!!

Great prices! Just wish I could upload a picture of my dogs prescription instead of waiting for you to receive it in the mail.

We are pleased with Fetch. We were able to get more for the price through Fetch then the Vet office especially with the subscription.

It was a auto order so everything fine.

My order was delivered on time to my door. It arrived a few days earlier than expected. The service is excellent 👍 Thank you ☺️