Fetch Pet RxReviews of fetchpetrx.com

Response from Fetch Pet RxOct 5, 2026

Hi Debbie, Thank you for taking the time to speak with us about your experience. We understand how concerning a delivery delay can be when your dog relies on daily heart medication. During our conversation, we reviewed the tracking information and confirmed that the shipment experienced a carrier delay while remaining at a distribution center for several days, resulting in delivery being delayed by one business day beyond the expected timeframe. Given the importance of maintaining your pet’s medication schedule, we recommended obtaining an interim supply locally while the shipment completes its transit. We appreciate you speaking with us and giving us the opportunity to review the situation and provide guidance.

Response from Fetch Pet RxOct 2, 2026

Hi Candice, we know how upsetting and confusing it can be to learn that a condition isn’t eligible for coverage when you weren’t previously aware of it. We’d like the opportunity to review your claim with you and answer any questions you have about how pre-existing conditions are determined. Please give our team a call at 866-509-0163 (Option 5) so we can take a closer look.

Response from Fetch Pet RxAug 19, 2026

Hi Lee, Thank you for taking the time to speak with us and allowing us to review your concerns. To provide some clarity, your Simparica Trio Autoship was scheduled to generate in August rather than July. We also reviewed the pricing together and explained that the advertised promotional price applies to the first Autoship order, while recurring orders receive different Autoship savings. We’re glad we were able to work toward a resolution. We appreciate the opportunity to address your concerns directly and hope this provides a more consistent experience with your future orders.

Response from Fetch Pet RxAug 10, 2026

Hi Dennis, thank you for taking the time to share your feedback. We're actively working on improving the experience and will share your comments with the appropriate teams. In the meantime, please don't hesitate to reach out to us with any questions via email or chat.

Response from Fetch Pet RxJun 25, 2026

Hi Calee, We’d like the opportunity to review what may have caused the delays you described, but we’ll need a bit more information to locate your account. Please reply to our Trustpilot outreach so we can investigate further and follow up with you directly. If you prefer, you can also give us a call at 877-299-0893 and our team will be happy to assist.

Response from Fetch Pet RxJun 1, 2026

Hi Christy, Thank you for sharing your experience. We’re glad to hear our customer service team was helpful throughout the process. We’d like the opportunity to review what may have caused the delays you described, but we’ll need a bit more information to locate your account. Please reply to our Trustpilot outreach so we can investigate further and follow up with you directly. If you prefer, you can also give us a call at 877-299-0893 and our team will be happy to assist.

Response from Fetch Pet RxMay 19, 2026

Hi Tracy, We’re glad to hear you were happy with the pricing, though we understand the delivery timing did not meet your expectations. To provide some clarity, your order was processed and shipped the same day it was placed, but it appears the package experienced a delay while in transit with the carrier. Once you reached out to us, a replacement order was issued at no additional cost to help get the medication to you as quickly as possible. We appreciate you taking the time to share your experience, and if you ever need assistance with an order, please don’t hesitate to reach out at 877-299-0893.

Response from Fetch Pet RxApr 14, 2026

Hi Ms. McGee, Thank you for sharing your feedback. To provide some clarity, the lower price on your initial order included a first-time autoship discount, while all recurring shipments receive a standard 5% autoship savings. Autoship reminder emails are sent in advance so changes can be made prior to processing, though we recognize timing can sometimes make that difficult. Our team has reached out to help review your order and work toward a resolution. If you still have any questions or would like further assistance, please give us a call at 877-299-0893—we’re here to help.