Fetch Pet RxReviews of fetchpetrx.com

Insurance documentation requirements were confusing to me. Once we got it sorted putting in a claim was a breeze.

You took action on my problem immediately.

I was misinformed about what s actually covered under the insurance plan..it inky covers a small portion of major issues. it also takes a long time to go thru claim and just have them turn you down..im canceling my pet Insurance thru this company. everyone else should as well

The delivery took too long. It is so important to get them protected early spring and it was stressful to wait for the medication to come

Only 1 of 2 items in my order were delivered, the one being left out was important medication. Upon calling to ask what happened, I was assured the item would arrive the following day. It did not. I was not provided any additional detail, tracking etc. Upon calling again, I was given the same runaround - “we don’t have tracking but we’ll call you later with an update” If it were not for the advertised $50 off on the order, I probably would have just placed the order through my regular vet. I definitely will not be using fetch for commerce in the future

1 star because the meds seem fine and legit if you ever receive them. -4 stars for literally everything else. This website is broken beyond comprehension. They promise free 1-3 day shipping on the header, but when you actually check out, the shipping estimate will be anything from 3-7 business days. That’s fine and something I can plan around, except on multiple occasions now, I’ve placed orders that simply NEVER SHIP. When I reach out to customer service, they sometimes have no idea why — or sometimes they tell me that it’s because I ordered multiple items, and 1 item is currently out of stock. (It was in stock when I ordered it. And sometimes I message in several days/weeks apart and get told that the order is on hold because DIFFERENT items are currently out of stock… meaning they don’t just hold the items they have in stock for you, they just let other people buy them and let your order languish until all the stars magically align. Honestly if it showed in stock when you place the order and they somehow find out something’s out of stock, the correct thing to do as a business that sells critical medication is to ship the in-stock items first! And also to email you to apologize for one item being out of stock! But I NEVER get a notification for my orders that don’t ship — it’s on me to keep checking to see if the order has shipped, and it’s on me to reach out to find out why.) At its most egregious, I’ve had to wait over a month for a medication my cat depends upon, and this is after reaching out to customer service 3-4 times to ask them to please help me get the medication I ordered from them. Every interaction with customer service also takes forever. (This is probably not their fault. They just work for this hell site. Probably the back end of this site/service is even more broken than its front end, and they can’t figure out what’s happening either.) No refund or compensation for the insane situation this puts me in (I obviously have to scramble to source my cat’s meds elsewhere when the medication I am waiting on never arrives) has ever been offered. I continue to warily place orders from this site only because my pet insurance locks me in if I don’t want them to cap my coverage. (Note to reader: do not buy Fetch Pet insurance for your pet. Very much not recommended.) I’ve also had occasions where I ordered something from this website and they shipped it in a plastic bag with no padding/protection, so it arrived with its container shattered. If you have a choice, I strongly recommend you buy from a different online pharmacy. Take it from someone who’s trapped here.

I was sent a reminder on Easter Sunday about automatic shipment. I didn’t see the email till Tuesday morning. The medication was $40 higher than my first shipment. When I tried to cancel they said it was already shipped out. This is the second thing that has happened to me with Fetch so I canceled their insurance. Don’t like how they treat me! Updates: I must say they did refund the difference from what I paid on the first shipment to the second shipment. Also it does say in small print that the 50% is on first shipment. I just don’t like how they sent an email on Easter Sunday and only gave me 24 hours to respond. But what really upset me was that a month earlier they sent me an email saying because I was a Fetch customer, I qualified for one of their perks. It was to get a bottle of Barkle toothpaste for free. I thought great, I’ll try it out. 2 weeks later I was charged $39.99 from Barkle. I called Fetch twice about this. Both time they couldn’t have been nicer and they said they would take care of it. Nothing, no word no refund. So I called a third time very upset and the girl told me she would give me Barkley number and I should call. I told her the email came from fetch, they should have taken care of it! So it was a 5 minute phone call I made, but I was mad! Then a month later the mix-up on the price of Sadie’s meds happened. I work too hard for my money to be treated that way! In all fairness I never had a single problem with the insurance itself. I think the company is too large and they don’t talk to one another and they don’t treat their customers as they should. I am going from a 1 star to a 3 because they did refund my money.

Worst Experience Ever! First off, we keep trying cancel fetch altogether; but by the time my husband is off work, so are they. I can't cancel the policy, but I can do everything else in the account!! We used fetch for our dogs prescribed medication from his vet because we were advertised it was 100% free-reimbursed. First month went off without a hitch, ok great! Next month, with his refill, they charge us double what the first month refill automatically offer is, but what happened to it being reimbursed?! Why is it no longer covered? No answers. It is not for a pre-existing condition, it is not a new pre-scription, not a new dose, it makes no sense. Any time I call in they knock off a little of my monthly bill, or resubmit my claims. I am over it. Been doing this now for 3 months! Don't use fetch for anything! We only used them because the rescue we got our pup from helped us sign up for insurance and it happened to be them, do your research first!