Fetch Pet RxReviews of fetchpetrx.com

Response from Fetch Pet RxJun 1, 2026

Hi there, we’re glad to hear you had a positive experience with our customer service team and that your questions were answered promptly. It’s also great to know your order arrived in a timely manner and that tracking the shipment was easy. Providing a smooth experience from ordering through delivery is exactly what we strive for. Thank you for taking the time to share your feedback. If you ever need assistance in the future, please don’t hesitate to reach out at 877-299-0893.

Response from Fetch Pet RxJun 1, 2026

Hi Christy, Thank you for sharing your experience. We’re glad to hear our customer service team was helpful throughout the process. We’d like the opportunity to review what may have caused the delays you described, but we’ll need a bit more information to locate your account. Please reply to our Trustpilot outreach so we can investigate further and follow up with you directly. If you prefer, you can also give us a call at 877-299-0893 and our team will be happy to assist.

Response from Fetch Pet RxMay 22, 2026

Hi Dino, we’re so glad to hear you had a great experience with our customer service team and that both delivery and reimbursement were handled quickly. Providing a smooth and reliable experience from ordering through reimbursement is exactly what we strive for. We truly appreciate you taking the time to share your feedback, and if you ever need anything, please don’t hesitate to reach out—we’re always happy to help.

Response from Fetch Pet RxMay 19, 2026

Hi there, knowing your pet’s medication arrives automatically can make things a little simpler, and we’re happy to be part of that routine.

Response from Fetch Pet RxMay 19, 2026

Hi Tracy, We’re glad to hear you were happy with the pricing, though we understand the delivery timing did not meet your expectations. To provide some clarity, your order was processed and shipped the same day it was placed, but it appears the package experienced a delay while in transit with the carrier. Once you reached out to us, a replacement order was issued at no additional cost to help get the medication to you as quickly as possible. We appreciate you taking the time to share your experience, and if you ever need assistance with an order, please don’t hesitate to reach out at 877-299-0893.

Response from Fetch Pet RxMay 18, 2026

Hi Will, We understand how concerning it can be when tracking shows a package as delivered but you haven’t received the order. We’d like the opportunity to look into this further and see what may have happened, but we’ll need a bit more information to locate your account. Please respond to our request on Trustpilot or give us a call at 877-299-0893, and our team will be happy to assist.

Response from Fetch Pet RxMay 15, 2026

Hi Wendy, We are happy to hear you found convienence in our services and enjoyed the more affordable pricing. We appreciate you taking the time to share your experience.

Response from Fetch Pet RxMay 11, 2026

Hi RaNaye, We apologize for the confusion around the canceled prescription and order status, especially when you believed the request had already been taken care of. We appreciate you taking the time to speak with us and share feedback about your chat and phone experience. A full refund is already being processed, and your comments regarding the cancellation process and communication have been shared with our team for review. If you have any additional questions or need further assistance, please don’t hesitate to reach out at 877-299-0893—our team is always happy to help.